CSP-23B11 -- Dash Mat Replacement (to prevent liquid entering through top of the instrument panel)

Mike G · Sep 18, 2023

Released this morning 18 Sep 23.

Enables the free installation of an improved dash mat above the Sync screen to hopefully preclude spilled liquids from damaging the ACM (radio) module just below it.

All Lightnings made up to and including 22 Dec '22 are included in this CSP.

Owner letters will be sent the week of 2 Oct '23.

The CSP (funding and effectivity) expires on 30 Sep '24.

PV2EV · Sep 18, 2023

I am more concerned that I end up with rattles after the change...

Mike G · Sep 18, 2023

PV2EV said:
I am more concerned that I end up with rattles after the change...

Replacing one rubber mat...with another rubber mat...without the use of any tools. Where would you get a rattle from that process?

PV2EV · Sep 18, 2023

Mike G said:
Replacing one rubber mat...with another rubber mat...without the use of any tools. Where would you get a rattle from that process?

Oh, as the work estimate said half a day, I thought it was the entire dash pad, which might require dash removal.

F150ROD · Sep 18, 2023

Damn, I thought this was the Warped B&O mesh on the center speaker

EdRudy · Sep 18, 2023

I'm a bit confused. How is liquid going to leak through? Who uses that area as a cup holder?

Zprime29 · Sep 18, 2023

EdRudy said:
I'm a bit confused. How is liquid going to leak through? Who uses that area as a cup holder?

That was my first thought. People do strange things though. I'm [sure there's] someone [who] had put a bowl of soup up there and took a corner too fast or something. I mean, they need to put warning on lawn mowers to not trim a hedge with it.

edited to make it clear that wasn't me

bmwhitetx · Sep 18, 2023

Yep, just showed up in my spanking new "Customer Satisfact.." icon in Ford Pass.

shutterbug · Sep 18, 2023

PV2EV said:
Oh, as the work estimate said half a day, I thought it was the entire dash pad, which might require dash removal.

I think the repair estimate says 0.2 hours. That's 12 minutes. Half a day estimate is how long it takes from the vehicle being accepted by the dealer until you can pick it up.

cal · Sep 18, 2023

That's ridiculous. Something they could do while you wait.

Is the build date the one on the drivers pillar? Mine says 09/22 and I assume I've covered. I previously owned a car with multiple dates printed on stickers. One on the drivers sill and another on the pillar.

TaxmanHog · Sep 18, 2023

cal said:
That's ridiculous. Something they could do while you wait.

Is the build date the one on the drivers pillar? Mine says 09/22 and I assume I've covered. I previously owned a car with multiple dates printed on stickers. One on the drivers sill and another on the pillar.

The GVWR rating sticker on the drivers door pillar is your Month/Year of manufacturing, while various parts will show a variety of productions dates as they are coming from jobber plants days/weeks prior the blend date.

Phineas Magliozzi · Sep 18, 2023

Is that the same as the Blend Date on the Window Sticker? My truck is unavailable to compare, the dealer has had it for almost a month now...

TaxmanHog · Sep 18, 2023

Phineas Magliozzi said:
Is that the same as the Blend Date on the Window Sticker? My truck is unavailable to compare, the dealer has had it for almost a month now...

I misspoke, it's the other sticker in the same area, in this example the pre-production model build truck was built December 2021 [12/21] at the bottom is the blend date of 12/06/2021 [120211206]

9920 is the production sequence number found on the top of your window sticker.

Ford F-150 Lightning CSP-23B11 -- Dash Mat Replacement (to prevent liquid entering through top of the instrument panel) 1695068076463

cal · Sep 18, 2023

Thanks!

Maxx · Sep 18, 2023

I bet Ford lawyers edited the note and replaced “tighten the loose HV connection“ with “replace dash mat”.

PV2EV said:
I am more concerned that I end up with rattles after the change...

If you are my age, there is a good chance that will happen but your truck will be fine.

CSP-23B11 -- Dash Mat Replacement (to prevent liquid entering through top of the instrument panel)

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