Ford Charge Station pro

[BeardedOneGaming]

So im trying to connect my charge station to the ford app. I downloaded the pro setup app. But when i begin new setup the charger is not showing up under the list of wifi in my settings. I am connected to wifi on my phone and have a signal so i know its not the wifi. I tried calling customer service but they are closed. Anyone experience this?

Sponsored

 

[Maquis]

Did you try to manually enter the ssid?

 

[davehu]

So im trying to connect my charge station to the ford app. I downloaded the pro setup app. But when i begin new setup the charger is not showing up under the list of wifi in my settings. I am connected to wifi on my phone and have a signal so i know its not the wifi. I tried calling customer service but they are closed. Anyone experience this?

YES! got mine on 9/11 and connecting has been flaky but after a few attempts would connect. However I haven't been able to connect for the past couple days. I tried a reset but the setup app doesn't see the FCSP at all. the charger still works fine, I just can't connect to it with Ford Pass. I don't get any error messages but just a white screen. I'll be calling customer support tomorrow morning.

 

[cal]

Would that be Ford or the charge station maker?

 

[Zprime29]

Your FCSP might have stopped making its wifi visible. It typically does this after you connect to it during pairing setup. You can open up the case and hit the reset button to make the SSID visible again. I had to reset 3 or 4 times before pairing was successful.

 

[davehu]

just got off with Ford. FCSP tech support verified that they can see the charger. They passed me on to Ford Pass support. although at taxmanhog's suggestion I had updated to ver 4.31 but still could not connect. FP support had me uninstall and reinstall FP. problem solved.

 

[BeardedOneGaming]

Did you try to manually enter the ssid?

yes and nothing happened

 

[BeardedOneGaming]

Your FCSP might have stopped making its wifi visible. It typically does this after you connect to it during pairing setup. You can open up the case and hit the reset button to make the SSID visible again. I had to reset 3 or 4 times before pairing was successful.

I will try this tomorrow

 

[Maquis]

yes and nothing happened

That doesn’t make sense. You should have at least gotten the message “Couldn’t find network xxxxxxxx”.

 

[Thunder1809]

Ever since I got my FCSP installed I had a hard time getting it connected so I could see it through my FordPass app. Had the installer Sun Run recommended even try when they installed it and they had problems and tried calling Ford Customer Service.

This past weekend I decided I wanted to try again so I could start tracking the charging amounts. I tried several times and there was not a wi-fi for the FCSP that was broadcast. Reset it and that didn't work. Kept trying and eventually the SSID showed up and I was able to set it up. I then attached it to a closer router I have and so far it has stayed connected so I can view it on my FordPass app.

I had to keep trying it for about 10 times to see the SSID on my phone, even trying to enter it manually with the password. If it ever disconnects I will probably have the same problem getting it to show up. Not very robust.

 

[davehu]

Would that be Ford or the charge station maker?

I called Ford's technical support specifically for the FCSP. number is on the back page installation manual

 

[BeardedOneGaming]

That doesn’t make sense. You should have at least gotten the message “Couldn’t find network xxxxxxxx”.

I didnt even get that.

 

[Maquis]

I didnt even get that.

You when to WiFi settings in your phone, picked “Other”, entered the ssid and password?

What kind of phone?

 

[BeardedOneGaming]

You when to WiFi settings in your phone, picked “Other”, entered the ssid and password?

What kind of phone?

Android

 

[Ffxdude]

It definitely can be a tricky setup. Perhaps some of the tips in this thread can help you get it up and running: https://www.f150lightningforum.com/forum/threads/pro-charger-wifi-help.12292/

Sponsored