Sponsored

Class Action Lawsuit - Home Integration System

Runaway Tractor

Well-known member
Joined
Jan 25, 2024
Threads
11
Messages
388
Reaction score
590
Location
USA
Vehicles
Yes
o get back on topic though, I am not sure a class action suit is viable or warranted at this point. You just need to have the current system software for all components.
Which nobody at Ford is making any effort to implement in a timely manner. This disaster of a system has been sold and installed since 2022, and they're just not getting around to maybe giving some people a software update that may make it work better. "You might need to spend 3 years begging for someone to do something to maybe make it work" was not part of the deal.
Sponsored

 

tearitupsports

Well-known member
First Name
Russell
Joined
Jun 1, 2024
Threads
4
Messages
80
Reaction score
52
Location
Houston, TX
Vehicles
F-150 Lightning Lariat ER
Which nobody at Ford is making any effort to implement in a timely manner. This disaster of a system has been sold and installed since 2022, and they're just not getting around to maybe giving some people a software update that may make it work better. "You might need to spend 3 years begging for someone to do something to maybe make it work" was not part of the deal.
I don't disagree with you. The system should have been flawless from first delivery.

The issue is that a product not working as expected is probably not going to win a case. You would actually have to be harmed in order to make a class action suit viable. Only those who lost food or income, or health during a power outage where the HIS failed to do its job would likely have a case. Just having a system, that is now fixed for free (regardless of how you feel about the process) it likely not enough.

I personally have a stronger case than most, because I lost power for 5 days back in May, and was not able to use my PPO due to my truck being in the dealer shop for a bad battery module (this was before having the HIS system). I lost some food etc, although I certainly was not financially harmed more than a small claims court case, and even that would be a stretch.

Until people die in their sleep because of a failed HIS system causing their medical devices to stop working, it is going to be a stretch.

I would prefer to help people get their systems working and make it better for everyone.
 

Runaway Tractor

Well-known member
Joined
Jan 25, 2024
Threads
11
Messages
388
Reaction score
590
Location
USA
Vehicles
Yes
Just having a system, that is now fixed for free (regardless of how you feel about the process) it likely not enough.
That's the problem. It's not fixed. Maybe yours is. But everyone else who bought a think and demonstrates that it doesn't work absolutely has grounds for a suite. The loss is you paying $10,000 for parts and labor for product that is defective and does not work as advertised. This is further substantiated by Ford and Sunrun literally telling their customers "yeah it doesn't work and we don't know why, sorry, bye."
 

tearitupsports

Well-known member
First Name
Russell
Joined
Jun 1, 2024
Threads
4
Messages
80
Reaction score
52
Location
Houston, TX
Vehicles
F-150 Lightning Lariat ER
That's the problem. It's not fixed. Maybe yours is. But everyone else who bought a think and demonstrates that it doesn't work absolutely has grounds for a suite. The loss is you paying $10,000 for parts and labor for product that is defective and does not work as advertised. This is further substantiated by Ford and Sunrun literally telling their customers "yeah it doesn't work and we don't know why, sorry, bye."
I am trying to understand if you actually have an HIS and if you would like it working. I think there are plenty of people here who would be glad to help including myself. Yes maybe Ford and Sunrun can't get their **** together, but we can. Delta is not the issue unless there was a straight up installation error with wiring.
 

Runaway Tractor

Well-known member
Joined
Jan 25, 2024
Threads
11
Messages
388
Reaction score
590
Location
USA
Vehicles
Yes
I am trying to understand if you actually have an HIS and if you would like it working. I think there are plenty of people here who would be glad to help including myself. Yes maybe Ford and Sunrun can't get their **** together, but we can. Delta is not the issue unless there was a straight up installation error with wiring.
I don't have a HIS because I read about what a dysfunctional and unreliable mess it is before spending the money on it. I want a HIS, but I'm not paying for a dysfunctional and unreliable system that may or may not ever work. For the sake of discussion, lets say your firmware update totally fixes everything (doubtful to be accurate). There is no way to even assure I will get that firmware update because Ford's OTA system is a similar mess.
 

Sponsored

Ekiehn

Well-known member
First Name
Eric
Joined
Jan 8, 2023
Threads
1
Messages
108
Reaction score
95
Location
34997
Vehicles
F-150 Lightning
As I have a HIS that has been non functional 98% of the time, and having just gone through hurricane Milton and the tornados that caused tremendous power issues... I bought the system so I would have a whole house "generator" and not have to go out in blinding rain, raging winds, park the truck halfway inside and outside of the garage within a few feet of the FCSP and manually pair the truck to the FCSP while all this is happening to provide power to my house... I bought the system where they showed the truck in the driveway a distance from the house, the power going off and the power coming on automatically as they are preaching safety and security. That is what I was sold... That is what I expect to have recieved. Now saying all that, if they get it working SOON all sins are forgiven and forgotten, but they need to get it fixed. It really is that simple....
 

Jim Lewis

Well-known member
First Name
Jim
Joined
Jan 10, 2023
Threads
39
Messages
775
Reaction score
651
Location
San Antonio, TX
Vehicles
Honda Accord 2017; 2023 Lariat ER
Occupation
Retired
I bought the system so I would have a whole house "generator" and not have to go out in blinding rain, raging winds, park the truck halfway inside and outside of the garage within a few feet of the FCSP and manually pair the truck to the FCSP while all this is happening to provide power to my house
I really like what you wrote, but if possible, I think having the truck entirely within the garage during a storm would be a better option (maybe you mean the halfway in/halfway out option just for pairing, not BPT?). I worked hard to make mine fit in my garage. It just barely does. Especially in Florida's heat in the summer sun, sheltering your truck entirely in a garage might be good for the EV battery, too. The driveway outside our garage in San Antonio has a southern exposure, and the truck would roast between the driveway heat and the heat reflected off the brick garage walls if I left mine out during July and August here. My FCSP is within a few feet of the left rear passenger door. If FCSP distance is really a problem, maybe the best thing to do would be to move the FCSP location so it's at least in line with the rear seats. My system will work (sorta) with the right rear passenger seat up, all doors and windows closed, a variety of BT devices on in the vicinity, and the left rear passenger door directly in front of the FCSP, a few feet away. Hope the fix comes SOON to us all to make the system ALWAYS work fully automatically, as the initial Ford ads trumpeted-and as you rightly pointed out, Ford has utterly failed to deliver.
Sponsored

 
 





Top