Will do. I will share the previous one as well. Honestly I am not sure the tech knows what they are talking about. Also no ETA was given or whether approval from Ford was needed.
Call the BEV team and tell them about your experience. I'll bet you get a loaner.
What were / are the power limits and battery charge limits?
I had charged like normal to 90% for daily use before I got the error message. But the truck drove like normal outside of the alert. I also didn't try to charge after receiving the message, I just took it right over to the dealership.
I ask because I'm in a very similar situation - ~3100 miles, 4/24 build date. I took my truck back after diagnosis though, as I'd rather have a mostly useful vehicle (I'm limited to 57% power and around 65% battery charge) than a less nice loaner.
Welcome the best Lightning forum in the universe, keep us posted with the fix and snap shot of the part(s) on the work order when you get her back.
Sounds like a bad battery module...hard to believe this is still a problem on '24s. At least it seems the dealership is treating you well, minus the vague feedback. Hopefully shipping is fast, that is usually the biggest hold time.New here. Found this forum due to the error.
Got the service wrench on Friday. Truck wouldn’t charge past 60% but didn’t notice any loss of power for the very short period of time i drove it with the light on. 2024 lariat. 4500 miles.
Service wrench came up and said “service truck soon”. I figured it was a tire rotation as it didn’t sound like there was an real issue with the truck. When charging, it stopped charging around 60% with an error and I looked at the app i saw the error. Feel like something this severe should be better worded than "Service truck soon" on the dash.
Dealership has my truck and they were somewhat vague on what they were replacing. i pressed for info but they just said they were "emergency shipping" parts as the truck is under warranty. They provided me with a loaner.
Third time already in the shop. Purchased this back in November. Had alignment issues that the dealership twice to correct.
Ford has a specific contact number for the Battery Electric Vehicle (BEV) issues. I would recommend you contact them, they may be able to provide you better feedback, and it will be good to document with them of your issue. (800) 334-4375
Might want to check if you are also part of the Safety Recall 25S18 HV Battery Electrode Misalignment by going to your Ford account or look at your FordPass service section. I would think not likely, hopefully more for earlier model years.
Lariat ER
