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2023 F-150 Lightning Windshield Cracked After Defrost—Ford Won’t Cover It! Help Needed

TurboChris

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Correct! So mine must have been defective.
I agree your's had a defect and regardless if it was a defect right from the factory or a defect over the time of ownership, unfortunately it didn't show itself until after the glass defect warranty period expired. Not much you can do, sucks but dwelling on it won't change anything. Get it fixed and move on, it didn't crack because of the heater alone, like you said it had a defect.
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Altivec

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I'm 67 years old and have been driving in Canada since I was 15, including over 30 years as a licensed mechanic. I've owned hundreds of vehicles—everything from my first 1953 GMC truck to my beloved 1957 Chevy Bel Air—mostly in northern Alberta, where we’d get at least a month of -40°C every year. Chips in the windshield? Sure, they happen. But I’ve never once hesitated to use my defroster, and I’ve never had a crack ruin my day. Are you seriously saying you’d be fine shelling out $1,200 every year just to replace a windshield?
Where in the world did I say any of that. I also live in Alberta, however in the city, where they are heavy with sanding, and sometime the sand is a little bigger than sand. When you are on the freeway going 100kmh and you get hit with that, you get chips. You put your defroster on with a chip and you get a crack. Not using your defroster in Alberta is not an option. Paying $1200/year to change glass is also not an option unless you are rich. What I said, its the norm here to just leave the chips and cracks because its just going to happen again.
 

Temix

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I’d recommend going with a third-party windshield service since most of them cover your deductible.
 

RickLightning

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Thank you for the offer, but no thanks

I have these choices

A: Live with it and hope I don't get any tickets.
B: Load up a CC and slowly pay it off.
C: Prospon our two-month Newfoundland to Victoria excursion for another year.

or stop making payments and take the bus
Keep in mind one thing. The windshield is an integral part of crash protection for the vehicle, both from incoming objects and structural integrity, such as a rollover event. Yours is compromised.
 

chl

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Hi everyone,
I’m in a bind and could use your advice. Two weeks ago, at -7°C (19°F), I turned on the defrost in my 2023 F-150 Lightning, and within seconds, the windshield cracked. It starts at the bottom along the air vents in a U-shape and runs straight to the top.

I took it to a Ford dealer, who found no chips or prior damage to explain it. But they said the warranty (one year or 20,000 km) is expired, and a replacement costs $1,200 CAD.

I contacted Ford directly, but they refused to help, just saying “be careful with the defrost next time.” ( Stupid me I thought defrost was meant to melt ice and snow ) Even a supervisor gave me the same line—no support, no explanation.
Here’s the issue:
  • Cost: I’m a senior on an old-age pension and can’t afford $1,200 CAD (dealer doesn’t do windshields; it’s a glass shop quote).
  • Safety: The crack spans 90% of the windshield, making it unsafe to drive, especially in bad weather.
I’m frustrated and stuck—this is a new truck, and a basic feature shouldn’t cause this!
Your Help Needed:
  • Has this happened to you? Anyone else with an F-150 Lightning had a windshield crack in cold weather? Is this a known flaw?
  • Ford’s response: If you’ve dealt with this, did Ford eventually cover it, or did you pay out of pocket?
  • Options:
    • Any tips to convince Ford to cover this as a goodwill gesture, given my finances?
    • Cheaper repair alternatives I should explore?
    • How to prevent this next time—any defrost tricks for extreme cold?
This has been a nightmare, and I’d really appreciate any experiences or suggestions you can share.
Thanks so much,
Dave
!) If you have comprehensive insurance that should cover it.
2) Safelite is often the cheapest resource for windshield replacements.
3) There was another thread about the rear glass defroster breaking the glass twice, the place where the wires on the glass interfaced with the electrical system melted indicating a bad solder joint probably, a manufacturing defect. If you google it you'll see THAT has been an issue with Ford vehicles for years. Maybe there are others who have similar windshield failures as you do?
If so, a) report it to the NHTSA (if the DOGs haven't eliminated it yet):
Complaints can be filed through NHTSA.gov or by calling NHTSA's Vehicle Safety Hotline at 888-327-4236. NHTSA makes its complaints searchable by keyword on NHTSA's Recall page.
https://www.nhtsa.gov/resources-investigations-recalls
b) see if there is a class action lawsuit regarding that defect - again search on-line. See this web site and get a free evaluation of your situation - save all documentation, including telephone calls, names, dates, etc.
https://lemonlawassist.com/legal/ford-class-action-lawsuit-2023/
c) Contact Ford customer relations, and/or have an atty do that.
d) Ford monitors these threads @Ford Motor Company - maybe they will help you short of a law suit, we hope!

Good Luck.
 

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NCevGuyF150

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Hi everyone,
I’m in a bind and could use your advice. Two weeks ago, at -7°C (19°F), I turned on the defrost in my 2023 F-150 Lightning, and within seconds, the windshield cracked. It starts at the bottom along the air vents in a U-shape and runs straight to the top.

I took it to a Ford dealer, who found no chips or prior damage to explain it. But they said the warranty (one year or 20,000 km) is expired, and a replacement costs $1,200 CAD.

I contacted Ford directly, but they refused to help, just saying “be careful with the defrost next time.” ( Stupid me I thought defrost was meant to melt ice and snow ) Even a supervisor gave me the same line—no support, no explanation.
Here’s the issue:
  • Cost: I’m a senior on an old-age pension and can’t afford $1,200 CAD (dealer doesn’t do windshields; it’s a glass shop quote).
  • Safety: The crack spans 90% of the windshield, making it unsafe to drive, especially in bad weather.
I’m frustrated and stuck—this is a new truck, and a basic feature shouldn’t cause this!
Your Help Needed:
  • Has this happened to you? Anyone else with an F-150 Lightning had a windshield crack in cold weather? Is this a known flaw?
  • Ford’s response: If you’ve dealt with this, did Ford eventually cover it, or did you pay out of pocket?
  • Options:
    • Any tips to convince Ford to cover this as a goodwill gesture, given my finances?
    • Cheaper repair alternatives I should explore?
    • How to prevent this next time—any defrost tricks for extreme cold?
This has been a nightmare, and I’d really appreciate any experiences or suggestions you can share.
Thanks so much,
Dave
I can only think of one thing that would explain this. In a conventional ice vehicle, the engine heats water which heats the cabin. So when you start the defrost on an ice vehicle. It heats up much slower rate and gently heats the windshield until the water in the coolant system is 195° or so. In an electric vehicle the windshield is very cold and the heat is much quicker. I think this could be the reason why your windshield is cracked. Just a thought, not a scientific fact. When I was a kid, I had a kid that would make glasses out of bottle bottles. You would lay the bottle on a rotating device and score it, and then heat it with a candle and put it under cold water to make it crack. Then sand, the edges, and wallah you had drinkingglasses.
 

gbuydos

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I can only think of one thing that would explain this. In a conventional ice vehicle, the engine heats water which heats the cabin. So when you start the defrost on an ice vehicle. It heats up much slower rate and gently heats the windshield until the water in the coolant system is 195° or so. In an electric vehicle the windshield is very cold and the heat is much quicker. I think this could be the reason why your windshield is cracked. Just a thought, not a scientific fact. When I was a kid, I had a kid that would make glasses out of bottle bottles. You would lay the bottle on a rotating device and score it, and then heat it with a candle and put it under cold water to make it crack. Then sand, the edges, and wallah you had drinkingglasses.
I do not doubt cold glass and hot temps do not mix. However, theses are laminated windshields with special properties. Ford sold approximately 75,000 Lightnings over the last three years. I am pretty sure they did an engineering analysis when they designed the windshield defrost system. This gentleman's windshield had an unidentified flaw it it that most likely caused the crack. Search this forum alone, you only get two threads on windshields breaking for unknown reasons. If this was a design flaw, you would have way more cause a lot of these trucks are in super cold climate areas.
 

astrand1

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Are you sure it's the same as an Ice F150? I think I read that the Lighting has some kind of noise suppression.
Ford calls it “sound screen” it’s printed o. The glass near the bottom. Same glass for ice f150’s, PB and lightning.
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