Class Action Lawsuit - Home Integration System

[RickLightning]

Which charger have you seen take the most advantage of the lightnings dual chargers though? Being able to be topped up from nearly zero is the best part of the charger

I can't say I have ever had the need. A 48amp charger produces about 10.5kW per hour to the truck. 131 / 10.5 = 12.5 hours. Of course, when does one go from 100% to zero? Normal home use, worst case, is 90% to 10%, i.e. using 80 of the battery. 131*.8 / 10.5 = 10 hours. Most people a) don't drive anywhere near that much on a regular basis and b) if they do, park it for 10-12 hours.

But if you need 19.2kW, then Grizzl-E makes an 80amp charger.

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[Steely]

To get back on topic what is the status of the possible lawsuit? @nulafed still in talks or have any updates? Will someone else need to pick up where he left off or has it been determined a useless endeavor?

 

[leejimerson]

My Lightning is supposed to go in tomorrow for service and receive some updates per the service tech, including the gateway module which @Jim Lewis mentioned being part of the HIS fix. I asked them to perform the TSB related to the HIS but I do not know if they will (I'll ask them again tomorrow). If you pull up my thread on this TSB, I explained how the system was acting in my most recent test and have not tried any tests since.

In my 2 years with the truck, and 1.5 with the HIS, my experience has been unsatisfactory, while it physically can work, it never has as advertised. I have never had an actual automatic transfer during a real outage. I've had to manually fiddle with the truck or the FCSP in some way to get it to transfer during outage, and one time i was unable to get it to transfer at all. This has caused me to not trust the system and test it monthly by shutting the main breaker to the house. A few times it has worked during testing, but usually something is hung up with the FCSP and it needs to be rebooted in order to function as required for the transfer. This is disappointing since it does not help with my intended use of reliable power for my wife and kids at home when I am at work during storms.

This and the frunk were the main reasons I considered the Lightning, having never been a pickup truck driver in the past i figured this would fit the bill and could replace a propane generator at home. Those systems are fool proof so i figured they'd be able to make this at least WORK. But here we are, and things are getting worse not better.

Another thing we were promised that has not come to be is app based control and monitoring. They actually removed the function from the app, and i have yet to see any ability to enable or disable the backup power function as advertised in the promotional materials.

I've had a good amount of correspondence with Ford and Sunrun since the system was installed. I've had to replace the FCSP once due to the network/Bluetooth module dying. The new unit still requires frequent reboots to keep online (a complex task with the HIS dark start battery), I've had Sunrun out multiple times, I have multiple e-mail threads with Ford BEV support and Sunrun, and have gotten the same "an update is coming someday soon" messaging.

With my most recent issue, calling into Ford BEV and explaining the problem, the CSR hung up on me and when I called back immediately, it went right to voicemail like they just punched out. If this week doesn't turn things around i'll be a willing participant and hopefully can provide some useful documentation to the lack of engineering assistance we have gotten as customers.

I can't be the only one that has gone thru all this, there must be others on here with similar stories. Maybe airing them out will get us some results from Ford.

My experience, almost exactly the same!
Currently, waiting on the HIS inverter software to be rolled back from V34 to V31, to maybe solve my current problem which is the truck (with lots of plug/unplug, turn truck on, etc) powers the house for less than a second, then shuts off.
My HIS worked initially after installation in early 2023, then didn’t work for over a year, then has been working 60% of the time when I tested it, until a month ago. Now the Backuo power just shuts off within a second of powering the house. Hope is eternal. I’m hoping Ford, etc. get this figured out before it’s obsolete…

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