Class Action Lawsuit - Home Integration System

[RickLightning]

Which charger have you seen take the most advantage of the lightnings dual chargers though? Being able to be topped up from nearly zero is the best part of the charger

I can't say I have ever had the need. A 48amp charger produces about 10.5kW per hour to the truck. 131 / 10.5 = 12.5 hours. Of course, when does one go from 100% to zero? Normal home use, worst case, is 90% to 10%, i.e. using 80 of the battery. 131*.8 / 10.5 = 10 hours. Most people a) don't drive anywhere near that much on a regular basis and b) if they do, park it for 10-12 hours.

But if you need 19.2kW, then Grizzl-E makes an 80amp charger.

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[Steely]

To get back on topic what is the status of the possible lawsuit? @nulafed still in talks or have any updates? Will someone else need to pick up where he left off or has it been determined a useless endeavor?

 

[leejimerson]

My Lightning is supposed to go in tomorrow for service and receive some updates per the service tech, including the gateway module which @Jim Lewis mentioned being part of the HIS fix. I asked them to perform the TSB related to the HIS but I do not know if they will (I'll ask them again tomorrow). If you pull up my thread on this TSB, I explained how the system was acting in my most recent test and have not tried any tests since.

In my 2 years with the truck, and 1.5 with the HIS, my experience has been unsatisfactory, while it physically can work, it never has as advertised. I have never had an actual automatic transfer during a real outage. I've had to manually fiddle with the truck or the FCSP in some way to get it to transfer during outage, and one time i was unable to get it to transfer at all. This has caused me to not trust the system and test it monthly by shutting the main breaker to the house. A few times it has worked during testing, but usually something is hung up with the FCSP and it needs to be rebooted in order to function as required for the transfer. This is disappointing since it does not help with my intended use of reliable power for my wife and kids at home when I am at work during storms.

This and the frunk were the main reasons I considered the Lightning, having never been a pickup truck driver in the past i figured this would fit the bill and could replace a propane generator at home. Those systems are fool proof so i figured they'd be able to make this at least WORK. But here we are, and things are getting worse not better.

Another thing we were promised that has not come to be is app based control and monitoring. They actually removed the function from the app, and i have yet to see any ability to enable or disable the backup power function as advertised in the promotional materials.

I've had a good amount of correspondence with Ford and Sunrun since the system was installed. I've had to replace the FCSP once due to the network/Bluetooth module dying. The new unit still requires frequent reboots to keep online (a complex task with the HIS dark start battery), I've had Sunrun out multiple times, I have multiple e-mail threads with Ford BEV support and Sunrun, and have gotten the same "an update is coming someday soon" messaging.

With my most recent issue, calling into Ford BEV and explaining the problem, the CSR hung up on me and when I called back immediately, it went right to voicemail like they just punched out. If this week doesn't turn things around i'll be a willing participant and hopefully can provide some useful documentation to the lack of engineering assistance we have gotten as customers.

I can't be the only one that has gone thru all this, there must be others on here with similar stories. Maybe airing them out will get us some results from Ford.

My experience, almost exactly the same!
Currently, waiting on the HIS inverter software to be rolled back from V34 to V31, to maybe solve my current problem which is the truck (with lots of plug/unplug, turn truck on, etc) powers the house for less than a second, then shuts off.
My HIS worked initially after installation in early 2023, then didn’t work for over a year, then has been working 60% of the time when I tested it, until a month ago. Now the Backuo power just shuts off within a second of powering the house. Hope is eternal. I’m hoping Ford, etc. get this figured out before it’s obsolete…

 

[tearitupsports]

My experience, almost exactly the same!
Currently, waiting on the HIS inverter software to be rolled back from V34 to V31, to maybe solve my current problem which is the truck (with lots of plug/unplug, turn truck on, etc) powers the house for less than a second, then shuts off.
My HIS worked initially after installation in early 2023, then didn’t work for over a year, then has been working 60% of the time when I tested it, until a month ago. Now the Backuo power just shuts off within a second of powering the house. Hope is eternal. I’m hoping Ford, etc. get this figured out before it’s obsolete…

I would be skeptical that reverting to .31 firmware would resolve anything. I use .34 and have no specific issue as you describe.
There are 3 things I have seen that would trip off the system within a second after activating.

1) The inverter gets an undervoltage fault. I have seen this, and I believe it will self reset and resolve itself without any intervention. It is possible I had to reset the system and try again, but it is a once in a great while occurrence.

2) The charge station pro is wired on a backup circuit and switches back to grid mode, which effectively disconnects the truck. I don't think this is your issue since your system used to work, but wanted to mention it for others or if anything was re-wired.

3) You are testing differently than before, or at the wrong breaker. I have helped people who's issue was just that they tested the wrong breaker, and were cutting off the transfer switch (WHB-200) on the load side. If the Delta inverter doesn't have an active connection to the WHB it will not work.
The WHB200 has to be disconnected on the line side only when testing. My test procedure is to turn off 2 breakers in the main panel. One goes to the WHB and the other to the charge station pro.

 

[BSmith1959]

I'm seeking to join the class action lawsuit. I paid $11K for a system that has never worked when the Sunrun tech wasn't standing next to it, and only then after an hour of fussing with it. They took my money, disconnected my working generator, defaced my house with ugly equipment, and left me with a system that has never worked as advertised. I am going to seek restitution, either as part of the class or via separate litigation.

 

[Schroederhc1]

I'm seeking to join the class action lawsuit. I paid $11K for a system that has never worked when the Sunrun tech wasn't standing next to it, and only then after an hour of fussing with it. They took my money, disconnected my working generator, defaced my house with ugly equipment, and left me with a system that has never worked as advertised. I am going to seek restitution, either as part of the class or via separate litigation.

Keep us posted.

 

[Pitbull2o08]

Yeah I think I’m filing alone too

 

[Runaway Tractor]

There is no class action lawsuit to join unless you're planning to start one.

 

[Pitbull2o08]

There is no class action lawsuit to join unless you're planning to start one.

correct. filing suit alone.

 

[JackieDemarais]

correct. filing suit alone.

I wish you the best! For sure!! Fighting corporations today, especially for consumers, isn’t for the faint hearted

 

[MountainAlive]

I still don’t understand why such a massive amount of equipment is needed to do Vehicle to Home power through the CCS charge port. But I’m not an engineer nor an electrician.

 

[leejimerson]

I would be skeptical that reverting to .31 firmware would resolve anything. I use .34 and have no specific issue as you describe.
There are 3 things I have seen that would trip off the system within a second after activating.

1) The inverter gets an undervoltage fault. I have seen this, and I believe it will self reset and resolve itself without any intervention. It is possible I had to reset the system and try again, but it is a once in a great while occurrence.

2) The charge station pro is wired on a backup circuit and switches back to grid mode, which effectively disconnects the truck. I don't think this is your issue since your system used to work, but wanted to mention it for others or if anything was re-wired.

3) You are testing differently than before, or at the wrong breaker. I have helped people who's issue was just that they tested the wrong breaker, and were cutting off the transfer switch (WHB-200) on the load side. If the Delta inverter doesn't have an active connection to the WHB it will not work.
The WHB200 has to be disconnected on the line side only when testing. My test procedure is to turn off 2 breakers in the main panel. One goes to the WHB and the other to the charge station pro.

My Home Power started working again yesterday, after I didn't try to use it for over a week. I used it twice yesterday and my Lightning is powering the house as I type. Per Ford, it is probably working due to a beta update to my Ford Pro Charger they pushed through yesterday. Sounds like it will get pushed out to everyone, if the testing goes well. They also said that some are still experiencing issues with the v34 inverter update, but not everyone. My Home Power is working with the V34 inverter update.

To respond to your "3 things that would trip off the System", #1 is probably correct. Ford did see a low voltage fault in my system a couple of weeks ago. I had the electrician who installed the Ford Pro Charger and the Home Integration System (HIS) (and the second Ford Pro Charger, when the first failed) come out and test all the voltages in and out and they found no issues regarding voltage.

Things #2 & #3 are not relevant to my situation, in my opinion..

The issue is clearly Ford software with the charger and the HIS. I'm sure it will break again, due to future software updates, but all is working today. That said, even though I have Home Power set to "automatic", I use this procedure when starting up Home Power: Unplug charge cord, turn on truck with break petal depressed, plug in charge cable, take house off the power grid. Then my truck starts powering the house in about 1 minute. I hope to eliminate the procedure in the future, but for now, it works and I don't want to mess with "it works" for a week or so. Next week, if it's still working, I'll try just having the truck off, but plugged in and taking house off the grid and see if it works as advertised

 

[MontaneLightning]

My Home Power started working again yesterday, after I didn't try to use it for over a week. I used it twice yesterday and my Lightning is powering the house as I type. Per Ford, it is probably working due to a beta update to my Ford Pro Charger they pushed through yesterday. Sounds like it will get pushed out to everyone, if the testing goes well. They also said that some are still experiencing issues with the v34 inverter update, but not everyone. My Home Power is working with the V34 inverter update.

To respond to your "3 things that would trip off the System", #1 is probably correct. Ford did see a low voltage fault in my system a couple of weeks ago. I had the electrician who installed the Ford Pro Charger and the Home Integration System (HIS) (and the second Ford Pro Charger, when the first failed) come out and test all the voltages in and out and they found no issues regarding voltage.

Things #2 & #3 are not relevant to my situation, in my opinion..

The issue is clearly Ford software with the charger and the HIS. I'm sure it will break again, due to future software updates, but all is working today. That said, even though I have Home Power set to "automatic", I use this procedure when starting up Home Power: Unplug charge cord, turn on truck with break petal depressed, plug in charge cable, take house off the power grid. Then my truck starts powering the house in about 1 minute. I hope to eliminate the procedure in the future, but for now, it works and I don't want to mess with "it works" for a week or so. Next week, if it's still working, I'll try just having the truck off, but plugged in and taking house off the grid and see if it works as advertised

Do you have a telephone # for Ford as to this specific issue? The one I had been using, 800-777-6609, is disconnected. Also, any suggestions on how to determine if I have the V34 update?

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