If you aren’t seeing power flow (utility to your house) on the right side when the system is operating normally then there is likely an issue with the configuration or CT installation. When operating on AC power you should see the total flow of power coming from your provider to your home on the bottom right.Some small progress but still not there.
I double checked all settings in MPRO app and everything seems to be up-to-date and correct. Only thing is energy/power flow readings show 0, but I assume that is because the CT's are not connected to the main panel?
I still don't get why the running mode says "solar only" as I have no solar or power storage, but i guess this is normal?
Plugged in the truck and flipped the main breaker, and a minute later it attempted to transfer. Truck charge port LED's went green, 5-lights on the inverter changed (light 3-green, light 4-orange, light 5 red). Power Flow readings showed power going from the truck to the house of -84W. This lasted for about a minute, then shutdown and Running Status went to "ERROR (3)". The backup loads never received power during that time.
I just looked at the troubleshooting guide for the BDI, and it shows the same ERROR (3), saying to disable EMS will clear the errors.
So I will try that when I go home this evening. Any other input or suggestions are certainly appreciated.
Menu —> Additional Features—> Change MachineAnyone know how to find the “disable EMS” in the M Professional app?
Like from Main Menu - Options - ???
I have searched everywhere and I can’t find it. Below screen shot from the trouble shooting guide.
Are all of the disconnects in the appropriate state?Thank you Hifix!
Okay so I disabled EMS as suggested (in the "change machine" menu you have to scan the QR code on your BDI, go back to the menu, then back to "change machine" and the disable option is there).
After doing this, the Powerflow menu started having some readings, which was a good sign.
Did a test and unit attempts to transfer, but now we are getting "ERROR (1)" message which is a "remote shutdown." Cant find any info for possible solutions however.
The electrician is seeing DC power coming into the inverter, 384V I think, but no AC power going out. Truck lights are green and display inside the truck shows power is being delivered, so it looks like everything is good on that side, and the problem is at the inverter.
Feels like we are rounding third base, hoping you guys can wave me home!
You might try power cycling the whole system. This will require shutting down the Dark Start (DS) Battery. This can be performed in the DS Battery section in the image I provided earlier.
Mine has them. It is tough to remember exactly which component of the system they were packaged with as the entire system was installed at one time. They might have been included with the HIS equipment. Have you already received the HIS equipment? If not, you might wait. If you have already received the equipment and they aren't present, I would contact AEEExpress and request them.
No worries. I didn’t know if these were extra on the HIS or just came on the charger plugged in already.
Aee gets routed back to Sunrun.
They are a subsidiary of SunRun, but should have their own option in the automated system when you call in. You might just try e-mailing them.Aee gets routed back to Sunrun.
