My Ford Pass Patience Is Wearing Thin

[TaxmanHog]

I use several applications at work, that when the company outsourced software development, they got noticeably better. Might be time for Ford to do so.

I think Ford advertised for a Software Manager in the past year or so, and also got a new Quality Control director recently, so probably another couple of years will go by for any improvements to take affect, if the new hires are competent. @Ford Motor Company

I think that Ford is focusing more energy on the newer platforms {T3} remember that much of what they have now is already outsourced amalgamations, they've admitted that was a problem and bringing more "In House" is the solution, we're just not feeling it yet on the tail end of legacy builds.

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[Smokewagun]

After resetting Sync, playing with charging options and departure times in the truck, and finally deleting and reinstalling Ford Pass several times over two days, I finally received a message…. “Try again later. We are having difficulties”. Prior, it would not communicate.
Now, for the naysayers, my complaint about not knowing if the truck charged or will charge, that’s not a “Well, maybe the truck isn’t for you” answer. Buy a fridge. Put $500 worth of food in it. If it is warm as toast two days later, well, maybe it’s just not the fridge for you. You get the point.
I suspect my increased driving over the average EV driver is part of the problem for some to understand. Driving EV’s 5-10k a year is a waste unless you REALLY get a deal. Now with the tax credits going away in 2025, the savings of driving an EV for new buyers will be extinguished. Because I put higher miles on and my gas bills can approach $800 a month sometimes, I truly save on all accounts. That’s why it IS the vehicle for me.
“Preconditioning now” was not the basis of my of my original argument. Dependability was. Although my issue righted itself within two days, is it too much to ask that the system just WORK all the time on dire items like charging? How many ICE drivers driving new vehicles go out in the morning hoping their vehicles start? NONE. ABSOLUTELY NONE! I’ll give on the preconditioning and other fluff, but really, to say “It might not be for you” is pure craziness.

 

[jefrank]

I think that Ford is focusing more energy on the newer platforms {T3} remember that much of what they have now is already outsourced amalgamations, they've admitted that was a problem and bringing more "In House" is the solution, we're just not feeling it yet on the tail end of legacy builds.

Funny, they used to control all the parts, now they don't and need to.

 

[rhscnative]

What kind of phone do you have ? I'm on an iPhone 13 and it works fine. I wish they would have a "departure now"/"one time departure" feature so that I don't have to cancel my weekly departure after I use it once and don't need it any more but other than that the app works fine for me.

 

[Danface]

This is very similar to the issues with HIS and software/hardware in general namely no one of the entities involved owns the entire solution. You may say "Ford owns it" and they should but they bought this part and outsourced that part and licensed this and developed that and the engineers can make it workbut then the vendor they licensed the blah from no longer supports the widgets used in the prior version etc etc. This was truer in the early days of software and true for Ford because, to me, it seems like they're not a software development house and hopefully begining to understand that. Honestly, all the vendors need to come together and come up with a common platform for vehicles. Cars should talk to each other and have the same code underpinnings to makes things safer at a lower costs and provide consumers with a better, more reliable end product. This IS very much like rocket science in that it involves a fairly high degree on interoperability

 

[Effonefiddy Lightning]

Hmmm.... I've had my Lariat for 15 months with 12k miles. Ford pass has never been a problem. Could it be better? of course, but find me an application that couldn't be improved. I'm thankful for what it does, and stopped worrying about what I hope it could be. No matter how many features they add they can't please all 20k+ owners.

Well Ford should make it work as they intended to. That's what we paid for. Now i'm contemplating the possibility of buying a CT because my past and present experiences have shown me the Tesla product works. I like my Lightning as far as trucks are concerned but damn, I shouldn't have to reset my screen when the navigation freezes up or when it doesnt connect to my phone even after the supposed "Better Connectivity" updated. All of that is just B.S. from a company that's been around for 121 years.

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