Powertrain Malfunction/Reduced Power Poll

[SmokingtheMeats]

I have ~200 mile each way trip planned for this weekend and this has me nervous.

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[Avocadodude]

I have ~200 mile each way trip planned for this weekend and this has me nervous.

Yea, it's kind of hard because truck has been perfect since I got it back, from repair in January. I just received a "customer satisfaction notice" yesterday and though well I can wait. Just wish there was some heads up. Apparently the truck has been sending "notifications" about errors, but they clear. Would be nice if those we sent to Ford Pass, but I understand it could cause a lot of panic if they are erroneous errors.

 

[SmokingtheMeats]

Yea, it's kind of hard because truck has been perfect since I got it back, from repair in January. I just received a "customer satisfaction notice" yesterday and though well I can wait. Just wish there was some heads up. Apparently the truck has been sending "notifications" about errors, but they clear. Would be nice if those we sent to Ford Pass, but I understand it could cause a lot of panic if they are erroneous errors.

Luckily, I haven’t had to have any repair done yet, and I did receive the letter a few days ago for the update. My dealer couldn’t get me in until Monday.
This is my first “long” trip with my wife and baby and I don’t need anything to go wrong.

 

[Avocadodude]

This time it’s module 5. I think I would have been more comfortable if it was the same module. At this point feel like @Ford Motor Company should replace whole battery. If not when is the next module going to fail (there’s 9 of them). Not to be on here crying the blues .

 

[meow]

I didn’t post about mine but on August 18th, with a 78% SOC and a fine day in terms of temperature and weather, my power output dropped to 56% on a treacherous two mile drive consisting of well maintained roads with no real change in elevation. Turning it off and back on a few times didn’t help. Obviously.

I called @Ford Motor Company about it because and they advised me to get it to the dealership as anll appeared in order on what it was reporting home. The next morning, power output appeared normal. The drive to the dealership was fine, nothing amiss. …and they couldn’t find anything wrong. But honestly, I’m not sure they even looked. I was pretty happy with my first experience of this dealership (purchasing) but the first service department experience, to put it in terms that won’t get me banned here, frickin’ sucked. [cutting tangent here]

..Since August, I haven’t had another powertrain malfunction message. The thing has worked, and worked fine. I drove 540 miles today including thousands of feet of elevation change and it worked perfectly.


Footnote: @Ford Motor Company, how do I get a smooth service experience where people neither gaslight nor hang up on me? Let me know, thanks!

This time it’s module 5. I think I would have been more comfortable if it was the same module. At this point feel like @Ford Motor Company should replace whole battery. If not when is the next module going to fail (there’s 9 of them). Not to be on here crying the blues .

Yikes, sorry to hear that! repair five without a full replacement? I’d be seriously considering at that point.

 

[mluzzy1]

This popped up on my truck yesterday although my power wasn't reduced. Stayed on overnight and through a couple drives today. Now it's gone on my dash and in Fordpass. Is the truck self healing?

 

[BP from C137]

I first got the powertrain malfunction reduced power notification in the app just before charging. It charged normally at an EA station. Then the truck showed this. It also showed that the front motor was not getting power. At my next charging stop, it would only charge at a max of 22 kw and remained this way. The battery capacity seems to be reduced too. I made it to the shop at least. Sadly, the dealership hasn't even looked at it and it's been sitting for 2 weeks so far.

 

[LightningMcqueen]

After 26k flawless miles, I thought I was immune. Popped up, and only 20% power available. I was able to drive home. had it towed to dealer and waiting to see. Just hoping it doesn’t take too long. I would prefer it just need BMS soft update (which was on recall for OTA update but idk if that ever happened). Don’t really want dealer cracking open the battery to replace a module.

i hope it doesn’t take a long time, I miss my truck.

 

[GoodSam]

If you would be so kind to reply, I am trying to keep a spreadsheet (see my signature) of Power Malfunctions and battery module replacements, but I may be missing one of these for your situation reported in the forum: Year, Model, ER/SR, Build date, miles, and/or final outcome?
I would think Build Date would be the most telling, but miles might matter in the long run. Maybe Software updates will be a factor?
Knowing the % of charging types (DCFC vs L2) and average/max charge rates would be interesting, but only Ford would know that...although I have had a number of FordPass missing charge logs so who knows how well they keep data!

@BP from C137 @LightningMcqueen @MBM @DavePastry @YTLHTNG @Kbar8888 @DanielM92563 @Aspesi4 @Lytning @granfaloon @igriffin @HJP @Samzy @ScubaSteve_TheReal @Yellow Buddy @BoltUp @Fast87t @Oneand0 @haresource2 @Fryballin @B. Lane @T i h o r @ooSHAZAMoo @davehu @Blaster @merek @Yankee_foxttot @Wmcl @MLarson @Pete22569 @massmedic @Oafy44 @Atxlt @hikinbengal @RonB @thrawn2k2 @Avocadodude @Flash @BoostedKWs @IdahoLightning @antimatterparticle @JetsonLightning

 

[Wmcl]

If you would be so kind to reply, I am trying to keep a spreadsheet (see my signature) of Power Malfunctions and battery module replacements, but I may be missing one of these for your situation reported in the forum: Year, Model, ER/SR, Build date, miles, and/or final outcome?
I would think Build Date would be the most telling, but miles might matter in the long run. Maybe Software updates will be a factor?
Knowing the % of charging types (DCFC vs L2) and average/max charge rates would be interesting, but only Ford would know that...although I have had a number of FordPass missing charge logs so who knows how well they keep data!

Second module failure was replaced at 48,000 kilometres. Took approx 6 weeks. Module #7. 2022 XLT ER

 

[Yankee_foxttot]

Year 2023

Model Lariat non extended range

Build date fall of 2023

miles 666 (not even joking)

final outcome? Allegedly fixed from software update.

state of charge ~66%

not plug in,

had diagnostic report and printout of the work order also.

 

[ooSHAZAMoo]

If you would be so kind to reply, I am trying to keep a spreadsheet (see my signature) of Power Malfunctions and battery module replacements, but I may be missing one of these for your situation reported in the forum: Year, Model, ER/SR, Build date, miles, and/or final outcome?
I would think Build Date would be the most telling, but miles might matter in the long run. Maybe Software updates will be a factor?
Knowing the % of charging types (DCFC vs L2) and average/max charge rates would be interesting, but only Ford would know that...although I have had a number of FordPass missing charge logs so who knows how well they keep data!

Good idea...thanks for taking the lead!
Where can I get my build date?

 

[ScubaSteve_TheReal]

This time it’s module 5. I think I would have been more comfortable if it was the same module. At this point feel like @Ford Motor Company should replace whole battery. If not when is the next module going to fail (there’s 9 of them). Not to be on here crying the blues .

I don’t believe you are out of line at all in feeling Ford should replace your entire drop down pack vs one defective module each time. My ER has 9 modules with number 9 still pending replacement since December 5th. It’s so bad of situation going on that the module they sent to replace my bad one was itself DOA bad upon arrival. At this point I feel I should be getting entire pack replaced. They can take mine and let the lab rats diagnose it in the lab and do the research there.

By the way I initiated buyback process as a potential resolution in my case. Time will tell what happens next. Been in shop since December 5th Ugh.

 

[merek]

Year, 2022
Model, Lariat ER
Build date, 7/11/22
miles, 12k
final outcome? Replaced module. (Note this is the second module replaced, first one was proactively replaced under the previous campaign)

 

[merek]

I don’t believe you are out of line at all in feeling Ford should replace your entire drop down pack vs one defective module each time. My ER has 9 modules with number 9 still pending replacement since December 5th. It’s so bad of situation going on that the module they sent to replace my bad one was itself DOA bad upon arrival. At this point I feel I should be getting entire pack replaced. They can take mine and let the lab rats diagnose it in the lab and do the research there.

By the way I initiated buyback process as a potential resolution in my case. Time will tell what happens next. Been in shop since December 5th Ugh.

My dealer was able to get a module in 2 days for replacement. Weird. I didn't even whine about it.

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