IdeaOfTheDayCom
Well-known member
- First Name
- Joe
- Joined
- Dec 21, 2021
- Threads
- 29
- Messages
- 859
- Reaction score
- 1,102
- Location
- Staten Island, NY
- Website
- IdeaOfTheDay.Com
- Vehicles
- 2022 F-150 Lightning XLT SR 312A
- Occupation
- Software Developer
**** RANT / VENT BEGIN ****
I gave my dealer the benefit of the doubt. I was hoping the dealer's service department would've improved since my last experiences, which were a complete disaster.
I waited a few days for my appointment and dropped off my truck yesterday. You'd think that having an "Appointment" means they've reserved that particular date and time to actually look at my truck, but once again, that's not actually what happens. You get your appointment, then a few days later, they MIGHT actually look at your vehicle, if you're lucky.
So, no calls by the end of yesterday, and no calls at all today. This is what drives me crazy about @Ford Motor Company. I love their vehicles, but their dealers are ruining the ownership experience.
The last time I dropped off my 2016 F-150, they had it for over 4 months without any communication or estimate of how long it would sit there. It was under warranty and Ford Corporate was wonderful. They called me weekly to monitor the situation, and offered multiple times to send an engineer to help the dealer diagnose the problem (it wouldn't start). The dealership refused the engineer, which makes no sense at all.
After the 4th month, I pressed them for at least SOME estimate of time and reminded them it was there over 4 months. They said they actually had some trucks on the lot for over 6 months waiting to be completed and I literally gave up and traded it.
Around that time, my nephew called up to have his Mustang air conditioner looked at. It was under warranty and even though he waited over 3 MONTHS for an appointment (missing the entire summer), they held the car in their lot an entire week WITHOUT EVEN LOOKING AT IT. When the weekend came, we asked for the car back because their repair department doesn't work on weekends. The initially refused, and even asked us to PAY THEM their minimum rate even though they admitted they hadn't looked at it.
Less than an hour later, Pep Boys plugged in a simple pressure meter, saw there was too much coolant, pulled some out and we were on our way for only $100. If the dealer took 5 minutes to look at the car, they would've fixed it in the time it takes for us to get a cup of coffee.
If you wait and show up for an appointment, they should automatically allocate SOMEBODY to actually LOOK at your vehicle. The fact that there was no calls 2 days in a row means they haven't looked at it yet or they would call and tell me what was wrong and let me know when to pick it up.
I don't like borrowing cars or taking cabs. If they weren't going to look at it, I could at least be driving it until they have the time to do it.
*** END OF RANTING AND VENTING ***
I gave my dealer the benefit of the doubt. I was hoping the dealer's service department would've improved since my last experiences, which were a complete disaster.
I waited a few days for my appointment and dropped off my truck yesterday. You'd think that having an "Appointment" means they've reserved that particular date and time to actually look at my truck, but once again, that's not actually what happens. You get your appointment, then a few days later, they MIGHT actually look at your vehicle, if you're lucky.
So, no calls by the end of yesterday, and no calls at all today. This is what drives me crazy about @Ford Motor Company. I love their vehicles, but their dealers are ruining the ownership experience.
The last time I dropped off my 2016 F-150, they had it for over 4 months without any communication or estimate of how long it would sit there. It was under warranty and Ford Corporate was wonderful. They called me weekly to monitor the situation, and offered multiple times to send an engineer to help the dealer diagnose the problem (it wouldn't start). The dealership refused the engineer, which makes no sense at all.
After the 4th month, I pressed them for at least SOME estimate of time and reminded them it was there over 4 months. They said they actually had some trucks on the lot for over 6 months waiting to be completed and I literally gave up and traded it.
Around that time, my nephew called up to have his Mustang air conditioner looked at. It was under warranty and even though he waited over 3 MONTHS for an appointment (missing the entire summer), they held the car in their lot an entire week WITHOUT EVEN LOOKING AT IT. When the weekend came, we asked for the car back because their repair department doesn't work on weekends. The initially refused, and even asked us to PAY THEM their minimum rate even though they admitted they hadn't looked at it.
Less than an hour later, Pep Boys plugged in a simple pressure meter, saw there was too much coolant, pulled some out and we were on our way for only $100. If the dealer took 5 minutes to look at the car, they would've fixed it in the time it takes for us to get a cup of coffee.
If you wait and show up for an appointment, they should automatically allocate SOMEBODY to actually LOOK at your vehicle. The fact that there was no calls 2 days in a row means they haven't looked at it yet or they would call and tell me what was wrong and let me know when to pick it up.
I don't like borrowing cars or taking cabs. If they weren't going to look at it, I could at least be driving it until they have the time to do it.
*** END OF RANTING AND VENTING ***
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