tls
Well-known member
It's hard to blame anyone who has problems using ID.me - an outrageous, rent-seeking private company that has somehow worked with corrupt bureaucrats and legislators to insert itself mandatorily into interactions between private citizens and the government.
In my experience, ID.me's systems seldom work the first time without manual intervention, and when help is required, it can take at least hours, and at worst days or more for them to get back to you. And if you hang up on them while they're allegedly "just about" to help you (a condition that I have seen last 3+ hours) they send you straight to the back of the queue.
It's not hard to see why a dealership would hesitate to lose one or more employees' time for a day or more dealing with this. It sucks for everyone involved. But there is literally nothing to do but lean on the dealership to address it anyway. Corruption sucks, but ID.me have corruptly entrenched themselves deeply enough it's pretty unlikely this will get better any time soon.
In my experience, ID.me's systems seldom work the first time without manual intervention, and when help is required, it can take at least hours, and at worst days or more for them to get back to you. And if you hang up on them while they're allegedly "just about" to help you (a condition that I have seen last 3+ hours) they send you straight to the back of the queue.
It's not hard to see why a dealership would hesitate to lose one or more employees' time for a day or more dealing with this. It sucks for everyone involved. But there is literally nothing to do but lean on the dealership to address it anyway. Corruption sucks, but ID.me have corruptly entrenched themselves deeply enough it's pretty unlikely this will get better any time soon.
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