Thank you TaxmanHog for your reply. I truly appreciate your help. My original problem started Sunday evening and hasn’t changed. I haven’t received any updates or notices that I’m aware of.
Time to get Service involved @Ford Motor Company might help facilitate actions with your dealer service departmentThank you TaxmanHog for your reply. I truly appreciate your help. My original problem started Sunday evening and hasn’t changed. I haven’t received any updates or notices that I’m aware of.
My current SOC is 53%. I’m attaching pics.
Hi folks, thought I would give you an update. I lucked out for two months without any more warning lights. However ten days ago I saw a High Voltage Battery Warning (Electrical Fault) and Powertrain Malfunction lights and the truck lost 90% of its power. I was just coming off the highway and was able to limp home doing about 20mph. When I called Ford dealer this time they were very accommodating. They towed my Lightning to dealer and also dropped off loaner Mach e GT. Service tech said that battery module #9 needs replacing and Ford was sending one out to dealer. But it's gonna be a few week turnaround to get this fixed.Well friends, I had an appointment on Friday with a local dealer (I live in Phoenix, AZ area). The service rep was super nice btw. She told me that I would have to leave the truck for service for a minimum of 2-4 weeks.They didn't have any loaner cars- that was a 2 week backlog. But Ford would reimburse for a rental car "but its a whole process." What does that mean? Well Ford would reimburse up to $60 day, but you would have to use Enterprise rentals only, and have to get a Ford vehicle. Guess what happened next, there are no Ford vehicles left at any of my local Enterprise agencies. So no loaners and no rentals in my area, real nice! Why the backlog- she said both of my local Ford dealers only have two techs trained to work on all their BEVs, and they had no plan on training more. She mentioned that since the power train error went away quickly and has not come on again, its most likely a one time error or bug, and safe to drive because if there is really an issue with a BEV they just stop working. Some of their frustrated customers have done this buy back program, so that is a thing. I ended up not leaving the truck at the dealer because this is my only vehicle. Not comfortable with my decision but I have no other choice. I'm a little frustrated but still love my truck, have no plan on selling back. Hopefully Ford can figure out their logistic/supply chain/resourcing issue. I know Tesla had similar issues when they first came out. But reality is I think this is just the new world (well at least where I live). I hope you all have better luck in your area.
No updates.
It’s both. Corporate won’t help until the diagnostic is run, and the dealer won’t run the diagnostic….
@Ford Motor Company time to pay close attention to this behavior, failure to maintain customer satisfaction should be cause to terminate franchise agreements JMHO and BRUTAL opinion
Hi Pete! I can look into your Lightning's reduced power concern on my end. To get started, could you please send a private message over with the name/location of your local Ford dealer and your Lightning's VIN?
Well it has been a little over a year since my first module failure and had to take my XLT extended range in for another module replacement. Not happy.Powertrain malfunction for me also. Took an hour to limp it back to Ford dealership. No news yet.
Sorry to hear that. I'm worried about this too. I hope this doesnt turn into a regular occurence. Ugh. Only time will tell I guess.
Contemplating merging these two threads:
