A2Z Adapter Recall: Typhoon v1 Exchange Program

[Piquette]

I just received an email from A2Z letting me know that the A2Z adapter I purchased last May is being recalled.

Anybody else?


Updated with email and video explanation:

Why We're Offering This Exchange
We received feedback from Tesla suggesting alleged concerns regarding the locking mechanism and surface temperature. We provided Tesla with multiple internal and external testings and reports, but a mutual agreement could not be reached. No safety event has been reported whatsoever.

Locking Mechanism : Over time, and after approximately 10,000 cycles of insertion and withdrawal, the retaining force of the locking mechanism on the V1 adapter's NACS inlet may degrade. This degradation could lead to a reduction in the locking force, potentially affecting the secure retention of the NACS connector during use. If the locking mechanism is degraded, the adapter may completely stop working as a safety measure.

High-Amperage Charging :

In conditions where the adapter is used at high amperage (≥500 amps) for extended periods (e.g., one hour or more), the surface temperature of the V1 adapter may rise by approximately 5-10°C over what the standard prescribes. This increase could exceed maximum temperature standards for EV charging equipment, more specifically adapters, potentially leading to a reduction in power or a complete halt in the charging session to maintain safety.

To mitigate the risk of personal injury, users must always ensure the adapter’s locking mechanism is used as intended. The adapter’s surface temperature may get hot if used for sustained periods of use.

We are providing the Typhoon Pro/V2 adapter to address any risks, incorporating a new locking mechanism that is easier to use and better aligned with recent advancements in EV safety standards. This will be provided to you free of charge.

Eligibility Criteria :

This exchange and recall program applies only to customers who meet the following criteria:

- Order Date: The adapter was purchased between November 16, 2023, and June 20, 2024.

- Adapter Version: You own the original Typhoon/V1 adapter with the slider lock.

- Replacement Status: You have not already received the Typhoon Pro/V2 replacement for V1.

- Return Status: You have not initiated a return or resold your V1 adapter.

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[mrau]

Same here. Just got it.

 

[carys98]

Just got it and filled out the form already.

 

[MountainAlive]

I have an older A2Z first gen and no email for me yet.

 

[jetfixr1]

Can someone share the email?

 

[detansinn]

[DO NOT REPLY - AUTOMATIC EMAIL] Exchange Program for the Original Typhoon (V1 with slider lock)

That's the email subject headline. I got the email.
Started the Voluntary Exchange Process and uploaded my picture.

Apparently, all of the slider style adapters are affected. Everyone that is impacted will get the email. Keep an eye for it. If you don't get this email and purchased one of these adapters, you can contact A2Z directly.

I am not going to repost the whole email here to save A2Z from the various bots on the links. Here is the relevant text for folks.

Why We're Offering This Exchange ​

We received feedback from Tesla suggesting alleged concerns regarding the locking mechanism and surface temperature. We provided Tesla with multiple internal and external testings and reports, but a mutual agreement could not be reached. No safety event has been reported whatsoever.​

​

Locking Mechanism : Over time, and after approximately 10,000 cycles of insertion and withdrawal, the retaining force of the locking mechanism on the V1 adapter's NACS inlet may degrade. This degradation could lead to a reduction in the locking force, potentially affecting the secure retention of the NACS connector during use. If the locking mechanism is degraded, the adapter may completely stop working as a safety measure.​

​

High-Amperage Charging :​

​

In conditions where the adapter is used at high amperage (≥500 amps) for extended periods (e.g., one hour or more), the surface temperature of the V1 adapter may rise by approximately 5-10°C over what the standard prescribes. This increase could exceed maximum temperature standards for EV charging equipment, more specifically adapters, potentially leading to a reduction in power or a complete halt in the charging session to maintain safety.​

​

To mitigate the risk of personal injury, users must always ensure the adapter’s locking mechanism is used as intended. The adapter’s surface temperature may get hot if used for sustained periods of use.​

​

We are providing the Typhoon Pro/V2 adapter to address any risks, incorporating a new locking mechanism that is easier to use and better aligned with recent advancements in EV safety standards. This will be provided to you free of charge.​

​

Eligibility Criteria :​

​

This exchange and recall program applies only to customers who meet the following criteria:​

​

- Order Date: The adapter was purchased between November 16, 2023, and June 20, 2024.​

​

- Adapter Version: You own the original Typhoon/V1 adapter with the slider lock.​

​

- Replacement Status: You have not already received the Typhoon Pro/V2 replacement for V1.​

​

- Return Status: You have not initiated a return or resold your V1 adapter.​

 

[detansinn]

 

[Joe.....Montana]

Also received the email...in the email it mentions A2Z providing "Tesla with multiple internal and external testing and reports"....so will the new adapter eventually be approved for use by Tesla? It makes me think there was a hang up with the old one. A2Z wants ALL their adapters approved for use and a Tesla seal of approval (to help sales) but need to get all the old ones off the street. Hopeful that is the case. It would be nice knowing I won't be held responsible for using an illicit adapter should something happen at a Tesla SC.

 

[MountainAlive]

I have an older A2Z first gen and no email for me yet.

Aw crap. Just got the email.

 

[RickLightning]

Just got it and filled out the form already.

Was it clear to you whether you are getting the new adapter, and then sending the old one back, or the opposite - send the old one back and then get the new one?

 

[Joe.....Montana]

Was it clear to you whether you are getting the new adapter, and then sending the old one back, or the opposite - send the old one back and then get the new one?

The steps in the email say "Prepare Your Adapter for Shipment: Please have your V1 adapter ready to ship."

 

[The Weatherman]

Yep! Bummer.
Original purchase was April, 2024.

 

[Madtroniks]

Good to see A2Z doing the right thing and replacing the original Typhoon with Typhoon Pro for customers.

Here is the adapter voluntary exchange program link - A2Z Exchange

 

[mrau]

After I did the online request, I got an email that said they will verify it and get back with me in a few days. They will likely explain shipping process then.

 

[Pioneer74]

I got the letter too. Received mine in March.

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