Service vehicle soon - Failure Coolant Valve Not covered by powertrain warranty?

[jallen]

I literally just had a stuck coolant valve replaced this week under warranty. Many are going bad and it’s a known issue. I really don’t think dropping the battery is true!!! They replaced mine in an hour! I dont think they even took the frunk tub out, maybe they did…you can see the part they replaced when you open the 12v battery door!

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[Scorpio3d]

I literally just had a stuck coolant valve replaced this week under warranty. Many are going bad and it’s a known issue. I really don’t think dropping the battery is true!!! They replaced mine in an hour! I dont think they even took the frunk tub out, maybe they did…you can see the part they replaced when you open the 12v battery door!

Frunk tub removal is pretty easy took maybe five minutes by myself!

 

[flyct]

No your description was great! I will say I bought the warranty for my 22 Platinum a few weeks ago... Just needed a US address. Looking online it seems many others have had success as well, I guess if it doesn't work I can always request a refund, which they do.

Yes that will work, as long as it's not Florida or California. We spend time at my Brother in Laws house in NC in the heat of the summer. We looked into using that address to get a ESP.

 

[Heliian]

would anyone to do the remote code reading for free?

The codes are sent to the Ford servers. All the service person has to do is look it up online. Any competent dealer can do it, if they're smart they won't charge a fee.

As far as the valve, where is it located? I don't recall anything in the battery box except batteries. A previous poster says it's near the 12v and is easy to change.

 

[jallen]

The codes are sent to the Ford servers. All the service person has to do is look it up online. Any competent dealer can do it, if they're smart they won't charge a fee.

As far as the valve, where is it located? I don't recall anything in the battery box except batteries. A previous poster says it's near the 12v and is easy to change.

Take off slide door in Frunk for 12v access. Stick head and flashlight in and look to the right. It will be there.
With battery out of the way you may be able to do job, but removing Frunk tub is obviously the correct way to have the room to work.

On a side note, not sure why anybody would pay Ford dealer to read a code when ForScan is free to read codes, and something like $20 a year to be able to do more invasive procedures.

Now, doing the work, with disconnecting the coolant lines and maybe purging air, etc it’s understandable if you want dealer to do.

 

[TaxmanHog]

Base Trailer Tow - With 2.4kW Pro Power Onboard

#17 is diverter valve to radiator and #24 is also a diverter valve, this one might be buried under what used to be the transmission hump area.

Max Trailer Tow - With 9.6kW Pro Power Onboard #15 & #22

 

[jallen]

Base Trailer Tow - With 2.4kW Pro Power Onboard

#17 is diverter valve to radiator and #24 is also a diverter valve, this one might be buried under what used to be the transmission hump area.

Max Trailer Tow - With 9.6kW Pro Power Onboard #15 & #22

Great information! Thanks. Looks like the one I had replaced was by far the easiest one to access.

 

[ytwytw]

Update:
I asked the dealer to move forward yesterday, and today they dropped the battery and found HV pack has some coolant leak
They will continue the investigation on Monday to see the source of leak, and I will get the forum members updated

I might check with either Mike or ragu(?) to see if they can assist to pull it from Ford Server

Sadly I just lent out my mongoose to fix his Escape and now I don't have cable to do diag myself

 

[The Weatherman]

Update:
I asked the dealer to move forward yesterday, and today they dropped the battery and found HV pack has some coolant leak
They will continue the investigation on Monday to see the source of leak, and I will get the forum members updated

I might check with either Mike or ragu(?) to see if they can assist to pull it from Ford Server

Sadly I just lent out my mongoose to fix his Escape and now I don't have cable to do diag myself

If there is indeed a leak in the battery pack, you might get some of the repair done under the 8/100 warranty. Ie., pulling the battery and replacing the fluid at a minimum.

Just a thought from an uneducated novice.

 

[ytwytw]

I am happy to report my truck got fixed for a price that is much lower than the original value

originally the cost could near $1800++ but the dealer really helped me out and give me a giant discount to a much lower value (I cant disclose the amount unfortunately)

based on @TaxmanHog pic, I guess the divert value is indeed on front of the battery and may require battery drop to disconnect? i don't have service manual so not sure (can I get it in FDRS subscription?)

I hope the paperwork can shed some lights to other lightning owners when you see the engine light error lol

also worth to mention, none of them are covered by HV warranty, even its HV coolant system faulty part

 

[GoodSam]

I guess the divert value is indeed on front of the battery and may require battery drop to disconnect?

I think the diverter valve is just to the right of the 12V battery, requiring the frunk to be lifted out of the way.

Looks like they did not diagnose the Powertrain fault warning on the dash? I would think that they would easily see the diagnostic code with their equipment while they were doing the other work.

 

[TaxmanHog]

I am happy to report my truck got fixed for a price that is much lower than the original value

Excellent news, that part is not too expensive, this diagram points out the location, seems like it was the upper unit near the LVB

 

[ytwytw]

The 10h labour is a lot of money actually... part price seems reasonable to me

 

[Maxx]

I did think about going to another dealer, but probably the first thing is to charge me another $200 diagnose fee to scan the code before taking any actions.

The codes are sent to the Ford servers. All the service person has to do is look it up online. Any competent dealer can do it, if they're smart they won't charge a fee.

That is the whole point of the diagnoses fee. Get you invested so you don't leave. It also test your willingness to write blank checks.

The 10h labour is a lot of money actually... part price seems reasonable to me

Makes me wonder how many of those 10 was really needed.

Powertrain Coverage: Five years/60,000 miles

My understanding is that for this issue you must have gotten a "Power-train Malfunction" Message in writing in Ford Pass App from Ford. How is that not covered?

 

[RLXXI]

All of it is covered in the U.S., no clue how Canada handles it. Here's the info from a U.S. dealer.

• What's Included?
  • Battery and Components: The warranty covers the battery pack and all associated components, such as the battery management system and cooling system.
  • Labor: Labor costs for diagnosing and repairing or replacing the EV battery are fully covered.

https://www.grangerfordprotect.com/...verage-benefits-and-how-to-extend-protection/

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