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Anyone with a '24 Flash who can't fast DC charge?

Swolhak9

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Update on DC fast-charging debacle - still no resolution or fix

Took to the dealership and they were not able to do anything. They said that my truck now has a recall out on it and Ford is telling them it needs an update to fix it but has not released the update. We are waiting on them to contact us when Ford releases said update to them. We are thinking it's more of a connection issue with the charging port vs what they are saying but we shall see.
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Zprime29

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That stinks, here's hoping Ford doesn't drag their feet on this.
 

chachalacosp

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I have a 24 Flash that wont DC fast charge. Taking to the dealer today for the second time.

Although, my issue is a bit different. I can't initiate a DC fast charge. Getting charge fault errors. I Have tried numerous different DC fast chargers and several different networks - EA, EVGO, Tesla, and Chargepoint. Along with the 'charge fault' errors, I am getting 'powertrain malfunction' errors, Pro power range is below reserve setting' - which isn't true my pro power reserve is set down to 10 miles of range and my state of charge is around 40 to 50 percent when attempting to DC fast charge. I get both solid red rings, and flashing red rings when trying to DC fast charge. I have had successful charging sessions prior to the problem. The actuator pin looks to be intact and not loose.

First trip to dealer they didn't find or repair anything. Second attempt today. Hopefully the issue gets addressed.
 
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Swolhak9

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I have a 24 Flash that wont DC fast charge. Taking to the dealer today for the second time.

Let us know what you find out. Our dealer wants to do an update that is for the destination charger location in the navigation but has nothing to do with our charging issue. We are able to charge via Tesla chargers and our home level 2 chargers with zero issues so we are holding off until they test the update on other trucks.
 

chachalacosp

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Still unable to DC fast charge here. The dealer replaced a part on my truck- I can't remember the exact name but the part regulated the DC flow to the battery. This did not fix the problem. they think now it might be the on board charger. The part is backordered so I won't know for weeks if this is the issue. I will update when I can. AC level 2 charging is still working fine.
 

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Swolhak9

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Still unable to DC fast charge here. The dealer replaced a part on my truck- I can't remember the exact name but the part regulated the DC flow to the battery. This did not fix the problem. they think now it might be the on board charger. The part is backordered so I won't know for weeks if this is the issue. I will update when I can. AC level 2 charging is still working fine.
Thank you for the update. Do you have the Tesla adapter? If so have you tried that as well with no luck DC fast charging? If not see if you can find one to try out to buy one and try. Ours works only on Tesla chargers though.
 

chachalacosp

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Yes, I have A2Z typhoon. It doesn't charge on Tesla supercharger system either. Although, I have used Tesla supercharges with the adapter in the past and was able to charge successfully before this issue arose.
 

Swolhak9

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Yes, I have A2Z typhoon. It doesn't charge on Tesla supercharger system either. Although, I have used Tesla supercharges with the adapter in the past and was able to charge successfully before this issue arose.
Shoot ok. Keep us posted.
 

MTcowpoke

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Still unable to DC fast charge here. The dealer replaced a part on my truck- I can't remember the exact name but the part regulated the DC flow to the battery. This did not fix the problem. they think now it might be the on board charger. The part is backordered so I won't know for weeks if this is the issue. I will update when I can. AC level 2 charging is still working fine.
I had similar issues a couple months ago on a 23 SR XLT with the red ring, charge error, power train malfunction. Pin was fine in the charge port actuator but they finally replaced it and that fixed the problem. I'm guessing there is a stepper motor or proximity sensor that is not reading that the pin is down and locking the latch. Just something that might be the issue.
 

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Scorpio3d

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Thank you for the update. Do you have the Tesla adapter? If so have you tried that as well with no luck DC fast charging? If not see if you can find one to try out to buy one and try. Ours works only on Tesla chargers though.
So you are able to DCFC with the magic dock or Tesla adapter on a Tesla supercharger but not CCS1 DC Fast chargers?
 

Swolhak9

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So you are able to DCFC with the magic dock or Tesla adapter on a Tesla supercharger but not CCS1 DC Fast chargers?
yes we can charge on a Tesla charger with no issues using an adapter. Havenā€™t tried a magic dock yet but assume that would work as well.

We tested over 12 different ccs chargers in different towns and they all will start to charge but within 5 to 15 minutes the cord gets hot overheats and stops the charge. The first couple times we thought it was the chargers but itā€™s not.
 

flyct

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Two words. LEMON LAW

Then swap it for another Flash that works.
 

chachalacosp

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I had similar issues a couple months ago on a 23 SR XLT with the red ring, charge error, power train malfunction. Pin was fine in the charge port actuator but they finally replaced it and that fixed the problem. I'm guessing there is a stepper motor or proximity sensor that is not reading that the pin is down and locking the latch. Just something that might be the issue.
Ok thanks for the info. I thought it might be the charge port actuator at first before I took it to the dealer. However, I inspected it, saw it it still in place, it was not loose, and the dealer didn't diagnose it as the problem, so I had ruled it out. Good to know that could still be the issue.
 

AirVeg

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Just went through this with my 23 XLT SR. Took a long road trip for the first time in this truck and had never previously attempted a DC charge since I am a pretty low mileage driver and charge exclusively at home with level 2.

Drove the first 175 miles and stopped at an EA station. Plug in, red ring, charge faults on the dash. Move over to another stall, same thing. With no other options within range ahead of me, I had to backtrack about 20 miles to a Tesla supercharger. Plugged in with my A2Z, red ring, and Iā€™m starting to panic because we are in the middle of no where and running on electronic fumes.

As Iā€™m racking my brain trying to keep my cool, I plugged and un plugged at least 10 times. There were a handful of times when it seemed like it wanted to work but then you could hear the actuator unlock again right as the ring turned red. It also seemed like there was a bit of movement in the plug even after pushing it in to the click. I kept trying over and over until I realized if I pulled up on the cord for about 20 seconds while the actuator engaged and it started the handshake, I finally got a blue ring! Once I figured out this little trick and got the hang of just how to pull on the cord for about 10 seconds to get the actuator to successfully engage the rest of the trip was very smooth and pretty uneventful other than 1 EA charger going absurdly slow.

Last week I dropped it off at the dealer and it didnā€™t get looked at for 2 days. When it did, they say they did a data download and sent it out to Ford. Ford was leaning towards replacing the gateway module at first based off the data but I tried to push that I was 99% convinced this is a plug/actuator problem not a computer or software problem. The next day they said they Ford now wanted to replace both the module and entire plug assembly and they were starting to take it apart. The next day they surprisingly called to say that it was ready. I knew the plug was showing backordered so I was puzzled. They said they ended up just pushing all of the FDRS updates available reinstalling some modules without replacing and cleared the previous faults, and it was charging successfully without needing any new parts. I specifically asked if they had put it on a DC charger because it charges just fine on AC, and they said yes they have 1 single DC charger on site and it was all good. I was confident this dealer doesnā€™t actually have a level 3 charger but picked it up anyways. The next morning Iā€™m going through the paperwork and it specifically says in the techs notes that it was test charged good on a level 2 charger, NOT a level 3 and that the problem likely was a faulty charge station, which I knew was false since I had multiple locations. So I hit the road and have now tried it on 2 different DC level 3 locations with successful charging right off the bat. The plug is WAY more secure with minimal sag when I simply plug in and let go.

So I think that my problem was just poor install from the factory preventing proper actuator alignment. The dealer taking the plug out and putting it back in must have done the trick. I really do not think there was ever a software bug since I was able to charge successfully with a little help, but good to know Iā€™m 100% caught up on updates.

4 full days at the dealer with no new parts and some FDRS updates and Iā€™m back in business. Hope this work around may help someone else getting this red ring error on DC charging only from being stranded far from home. Actuator fitment is absolutely a good and very easy fix. Press your dealers on this to speed up the process. It seems there is stall a lack of knowledge out there with the service advisors not even knowing the difference between DC and AC charging.
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