Charging Port Needs to be Replaced (New Truck Didn't Even Get Us Home from the Dealership)

[Heliian]

knew that they were coming

I guess so, IF they actually made it that day, if they had to reschedule for a week later then it either sits at 100 or the dealer drives it off. Pick your poison.

Regardless, a minor inconvenience. But minor inconveniences become big issues on the internet. My truck came with 93%, didn't care.

My last gasser had maybe a full tank,maybe it was only 90% full. Still didn't care.

They got caught with a bad port, no big deal, someone broke it at Ford or it just broke itself or they broke it by not knowing how to use the ccs plug properly.

Warranty will fix it, job done.

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[Zprime29]

This is a scummy dealer that didn't charge up a truck before delivery - probably because they knew the charging port didn't work after failing to charge it to 100% pre-delivery - and the OP is giving them too much credit. Name and shame, please!

Agree with this, 100%. The dealer did you wrong and should be called out. If not here, you ought to complain to Ford directly as that dealer should not be selling EV's. Like Rick pointed out, they knew you had a long commute to get home. ZERO reasons why that truck should not have been fully charged. Also, ZERO excuses for not doing a full inspection to make sure the truck was in working order. I'm glad Ford is forcing dealers to put in DCFC so they can actually inspect and verify full functionality.

@VA Vikes Fan I think you should also call out the dealership that helped you out, it sounds like they did a great job and should be given due credit.

 

[Zprime29]

I guess so, IF they actually made it that day, if they had to reschedule for a week later then it either sits at 100 or the dealer drives it off. Pick your poison.

Sitting a week is not going to hurt the battery long term. When I took mine in for warranty work, the first thing they did was charge it from 80% to 100%. Spent 3 days until the repairs where done and I picked it up. Not a big deal and good service.

 

[VA Vikes Fan]

@VA Vikes Fan I think you should also call out the dealership that helped you out, it sounds like they did a great job and should be given due credit.
[/QUOTE]

The Service Department at Malloy Ford in Charlottesville, Virginia, and our Service Advisor there, Glenn, have been very helpful. Assuming that the repair gets completed without any issues, I plan to send a nice note to the General Manager at Malloy Ford commending them for their empathy and dedication to customer service.

 

[VA Vikes Fan]

It's unfortunate that you didn't have a chance to find this forum before you took delivery. The points you made are well-known, and have been since the Mach-E launched. There's a wealth of information here, including checklists that people make before pickup.

Agree completely. I found this forum after the charging issue when I was Googling "F-150 Lightning won't charge on Level 3 charger."

Needless to say the forum and its members are great and I wish I had spent more time here before I made the purchase.

 

[Pioneer74]

Why would they charge to 100? No reason to go past 90.

Because that is what the predelivery check sheet says to do. It's also habit for the dealer to make sure it's fully "fueled" before the customer picks it up. Its not going to hurt it to be at 100% for a short period of time.

 

[Zprime29]

Needless to say the forum and its members are great and I wish I had spent more time here before I made the purchase.

It's amazing how much there is to know before buying one. I wish I'd been more closely following EV's 7 years ago when my house was being built. I asked for outlets in the garage to charge a future EV not realizing that a 120v outlet would not cut it

We live and learn, once you get the truck back you'll quickly fall in love with it. SW issues aside, it's an amazing vehicle.

 

[Lytning]

Glad to hear that your story with the Explorer had a happy ending. Hopefully this will be the only bump in the road for me.

I suggest that you expect more bumps. We are beta testers, you know.

My 2022 Lighting is at the dealership now for a High Voltage battery module replacement. The HV battery module replacement was scheduled by the Ford BEV Team 5 weeks in advance. My truck has been parked in the same spot in the dealership parking lot since I delivered it 5 days ago, and no work has been performed. I also experienced an uncontrollable audio system extreme noise incident inside my truck, which resulted in Doctor-confirmed hearing loss and tinnitus, both likely permanent. Ford replaced the Audio Control Module, but would not tell me if that would prevent a recurrence of the noise incident. I have had the Low Voltage battery replaced, and suspect the replacement battery is also bad ... or undersized. LV battery re-charging issues from the HV battery are causing major issues with many failed software updates. There is a current software update for the DSP and ACM, which may assist in preventing a recurrence of the extreme noise incident, but I am not able to install it. And, there are two open recalls for wiper motor replacement and rear lightbar replacement.

On a more minor level, I have an issue with several dealer service records not showing up on the FordPass app or at my Ford.com account. I have filed 2 cases on this same issue with Ford BEV Customer Service. On 5 different occasions they have told me that the problem has been solved. I sent them screen copies of both accounts showing the service records are still not there. They just closed the second case with the "resolution" that they have talked to the dealer Service Manager and instructed him to contact the REACT team to solve the issue. The Service Manager told me that he knows nothing about it, and no one at Ford has talked to him about the issue. I asked Ford BEV Customer Service for the name of the person they spoke to at the dealership, and they never responded to my emailed question.

Get the idea? I still very much enjoy my Lightning ... when it is not at the dealership. Just don't expect any Customer Service from Ford. Ford leaves both the "Customer" and the "Service" out of their "Customer Service".

Regarding delivery charge level, my salesman asked me if I wanted a 90% or 100% SOC at delivery. I told him 90% would be fine, and that is what they delivered. It is the only bit of real customer service I have received.

 

[TaxmanHog]

Why would they charge to 100? No reason to go past 90.

It's a FORD POLICY for first time delivery

 

[VA Vikes Fan]

I suggest that you expect more bumps. We are beta testers, you know.

My 2022 Lighting is at the dealership now for a High Voltage battery module replacement. The HV battery module replacement was scheduled by the Ford BEV Team 5 weeks in advance. My truck has been parked in the same spot in the dealership parking lot since I delivered it 5 days ago, and no work has been performed. I also experienced an uncontrollable audio system extreme noise incident inside my truck, which resulted in Doctor-confirmed hearing loss and tinnitus, both likely permanent. Ford replaced the Audio Control Module, but would not tell me if that would prevent a recurrence of the noise incident. I have had the Low Voltage battery replaced, and suspect the replacement battery is also bad ... or undersized. LV battery re-charging issues from the HV battery are causing major issues with many failed software updates. There is a current software update for the DSP and ACM, which may assist in preventing a recurrence of the extreme noise incident, but I am not able to install it. And, there are two open recalls for wiper motor replacement and rear lightbar replacement.

On a more minor level, I have an issue with several dealer service records not showing up on the FordPass app or at my Ford.com account. I have filed 2 cases on this same issue with Ford BEV Customer Service. On 5 different occasions they have told me that the problem has been solved. I sent them screen copies of both accounts showing the service records are still not there. They just closed the second case with the "resolution" that they have talked to the dealer Service Manager and instructed him to contact the REACT team to solve the issue. The Service Manager told me that he knows nothing about it, and no one at Ford has talked to him about the issue. I asked Ford BEV Customer Service for the name of the person they spoke to at the dealership, and they never responded to my emailed question.

Get the idea? I still very much enjoy my Lightning ... when it is not at the dealership. Just don't expect any Customer Service from Ford. Ford leaves both the "Customer" and the "Service" out of their "Customer Service".

Regarding delivery charge level, my salesman asked me if I wanted a 90% or 100% SOC at delivery. I told him 90% would be fine, and that is what they delivered. It is the only bit of real customer service I have received.

Sorry to hear about the issues you have had. I hope they get your truck back to you soon.

I was never all that worked up about the charge level when the dealership turned the truck over to me, but after seeing some of these posts, I realize that I should have pressed them to have it charged to 90 or 100 percent when I got there.

 

[F150ROD]

Sorry to hear about your issue OP.

The good news is they have found the cause and are fixing it right away. Check out the mileage thread and it should make you feel better about ownership. Hopefully this will be the biggest issue you encounter. Welcome to the forums…

 

[Heliian]

FORD POLICY

Well there ya go, it's policy then.

 

[On the Road with Ralph]

My charge port assembly had to be replaced just a couple weeks after I took delivery because the door would not open and, at a very frustrating charging stop in Quartzsite, AZ (in my mind, the worst EA station in America, and that is saying something), I literally had to pry the door off the vehicle with my fingers and a screw driver. For the next few days, I drove around with it shut with duct tape.

The somewhat good news is that my dealer - Raceway Ford in Riverside, CA - moved VERY quickly to air freight a new port assembly, in the right color, to themselves, and replaced it under warranty. I appreciated the good service. Let me add that the replaced port door continues to function six months later, tho' sometimes it takes a couple firm pushes to open.

To be clear, I LOVE my Lightning. I wish Ford's software were better and I miss passive entry, but when my long-time order for a hybrid Maverick finally arrived, I released it to the dealer in favor of keeping the Lightning.

 

[Amps]

The Service Department at Malloy Ford in Charlottesville, Virginia, and our Service Advisor there, Glenn, have been very helpful. Assuming that the repair gets completed without any issues, I plan to send a nice note to the General Manager at Malloy Ford commending them for their empathy and dedication to customer service.

Kudos to Malloy!

Where did you buy it?

 

[shutterbug]

Sorry to hear about the issues you have had. I hope they get your truck back to you soon.

I was never all that worked up about the charge level when the dealership turned the truck over to me, but after seeing some of these posts, I realize that I should have pressed them to have it charged to 90 or 100 percent when I got there.

Hindsight is great. Actually, I'm thinking that since your truck wasn't fully charged, you should have pulled into the DC Charger nearest to your selling dealer. That away you would have avoided at least some of the heartburn of driving on electric fumes.

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