Class Action Lawsuit - Home Integration System

[Wattsgas]

If you're home (and awake!) the next time there's an outage and automatic transfer doesn't work, try pressing the UNLOCK button on the truck's charger port to the right of the charger head, remove the charger head, wait about 15 secs, and plug it back in again. For me, since October (when I've been awake!), backup power transfer has worked 11 of 11 times, but I've had to use the UNLOCK button trick to get it to work 6 of those 11 times.

My theory now is something about driving the truck, charging it, etc., screws up the truck/FCSP connection state for backup power transfer. What I plan to do in the future is test whether just pressing the UNLOCK button after the truck is charged to its set level and just parked in the garage will prep the truck for a functional automatic backup power transfer BEFORE the grid goes out. But right now, I don't feel like testing the system another 11 times in a row to get good numbers. For the moment, I'm just looking for a Ford update that addresses whatever the truck/FCSP screw-up is...

So I did use your method of pressing the unlock button for the successful power transfer. When I pressed the button the truck seems to wake up, well at least it starts clicking and whirring. So I do believe you are on to something.

The earlier outage had the amber fault light. It did not clear until the power came back on.

I did try it earlier in the month, during as outage and did not have any luck. But in the last month I have noticed that my Ford Charger is reporting my charging statistics more consistently. (I have a spreadsheet with my dailly charging comparing what the truck says vs the charger) Haven't tracked it but think that the charger reports the data when it reboots with the white led bar when it is unplugged. What I have noticed is that I don't always get the white light bar.

I seem to recall there was a earlier forum post about the charger and the truck not reporting the same charge data. With the truck reporting what it accepts and the charger showing what it pushes to the truck. The data is not consistent enough for a thorough analysis. Anywhere from 4% to 15% lost in the transfer.

Thanks for sharing your experience Jim Lewis. It has been helpful.

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[luebri]

It was just me testing.

In the Texas Big Freeze on Valentine's Dsy, 2/14/21, even gas pumping stations froze up because they hadn't been adequately weatherized. Home gas generators wouldn't work. I thought the Lightning's battery would be a good protection against other peoples' incompetence. Little did I know ....

Yea I'd be pretty upset if you have manually interact in some manner with your HIS as that is obviously one of the main desired benefits is the auto switchover.

I've got a Dual-Fuel (Propane and Gasoline) 12,000 watt "portable" generator, that to date over 3 years I have managed to only run on Propane (purposely for reduced maintenance). So 2 fuel options, and then the Truck is option #3, with whole panel interlock kit.

Eventually I'll upgrade to a Natural Gas Standby which are pretty affordable in our area, at least in comparison to what I've heard others claim they cost in other areas of the country.

Luckily we seem to have a strong grid here. Yea we get nailed by ice storms but our infrastructure is definitely prepped for that. Tornadoes / strong wind summer storms are normally the other culprit around here. I personally have only been victim to one 24+ hour outage in my 18 years as a homeowner.

 

[Runaway Tractor]

Meanwhile, plugging in ProPower to my generator inlet had my house up and running in 3 minutes. Which seems to be less time than it takes to do an upside down dance while facing west with the left turn signal on at high tide on even days between noon and 3pm in order to get the HIS working, maybe.

The wind bloweth into the new year once again.

Same day, same time two years ago before I had the lightning. Cold and loud!

 

[IWIRE]

My HIS was delivered on 11/4/24, and I am a Master Electrician, so I installed it myself with the final installation on 12/10/24, and can get the truck to deliver 377 VDC to the inverter, but it stops there, with no conversion to to 240 VAC, and shuts off shortly after. I have made multiple calls to SunRun (totally useless) Delta, (the most helpful), but of limited help and to Ford which told me on 12/31/24 that it is a known problem and they are sending out an OTA update in early January.

it is the reason I bought the Lighting because of the ability to add the HIS, and power my home.

They need to make it work, as the whole system is sizable investment, the truck purchase, installation of the FCSP and the HIS, and then needing to upgrade of the Electrical System to make it work.

Most frustrating is the lack of anyone to get info on the problem, and expected date for the resolution. SunRun installs the system, but say they don’t have anyone they can send to service it. Delta just makes the parts, not the installer. Ford ‘s name on the equipment, but they don’t have anyone they can send for service.

How do you sell a product you don’t have anyway to repair or service.

I would be willing to join a lawsuit if they don’t get this working soon.

 

[tearitupsports]

My HIS was delivered on 11/4/24, and I am a Master Electrician, so I installed it myself with the final installation on 12/10/24, and can get the truck to deliver 377 VDC to the inverter, but it stops there, with no conversion to to 240 VAC, and shuts off shortly after. I have made multiple calls to SunRun (totally useless) Delta, (the most helpful), but of limited help and to Ford which told me on 12/31/24 that it is a known problem and they are sending out an OTA update in early January.

it is the reason I bought the Lighting because of the ability to add the HIS, and power my home.

They need to make it work, as the whole system is sizable investment, the truck purchase, installation of the FCSP and the HIS, and then needing to upgrade of the Electrical System to make it work.

Most frustrating is the lack of anyone to get info on the problem, and expected date for the resolution. SunRun installs the system, but say they don’t have anyone they can send to service it. Delta just makes the parts, not the installer. Ford ‘s name on the equipment, but they don’t have anyone they can send for service.

How do you sell a product you don’t have anyway to repair or service.

I would be willing to join a lawsuit if they don’t get this working soon.

Send me a message. I did a self install and can help you figure out the issue.

 

[Steely]

So they're still selling them even though they know they don't work... Interesting.

...can get the truck to deliver 377 VDC to the inverter, but it stops there, with no conversion to to 240 VAC, and shuts off shortly after. I have made multiple calls to SunRun (totally useless) Delta, (the most helpful), but of limited help and to Ford which told me on 12/31/24 that it is a known problem and they are sending out an OTA update in early January.

it is the reason I bought the Lighting because of the ability to add the HIS, and power my home.

They need to make it work, as the whole system is sizable investment, the truck purchase, installation of the FCSP and the HIS, and then needing to upgrade of the Electrical System to make it work.

Most frustrating is the lack of anyone to get info on the problem, and expected date for the resolution. SunRun installs the system, but say they don’t have anyone they can send to service it. Delta just makes the parts, not the installer. Ford ‘s name on the equipment, but they don’t have anyone they can send for service.

How do you sell a product you don’t have anyway to repair or service.

I would be willing to join a lawsuit if they don’t get this working soon.

I second everything you said here.

I'm wondering if everyone's system is in the same failure state or not. If it is then maybe it can be fixed by OTA. If we all have random issues it is hopeless and we need to take some legal action. (This may be needed anyway for long term system support which is a major concern)

I have yet to get any updates since 6.2 whatever the one with karaoke. Never got that ECG-24.2.5.6.3 update in December that a lot of similar 22 lariats got on here. I need to test again but it sounds like you're getting the same error I did where the Ford equipment acts like transfer is in progress but no power is actually sent to the home thru the inverter.

I called Ford again today and got the same known issue waiting for an updated from engineering. They're supposed to have a supervisor call me next week, we'll see if that actually happens.

 

[tearitupsports]

So they're still selling them even though they know they don't work... Interesting.




I second everything you said here.

I'm wondering if everyone's system is in the same failure state or not. If it is then maybe it can be fixed by OTA. If we all have random issues it is hopeless and we need to take some legal action. (This may be needed anyway for long term system support which is a major concern)

I have yet to get any updates since 6.2 whatever the one with karaoke. Never got that ECG-24.2.5.6.3 update in December that a lot of similar 22 lariats got on here. I need to test again but it sounds like you're getting the same error I did where the Ford equipment acts like transfer is in progress but no power is actually sent to the home thru the inverter.

I called Ford again today and got the same known issue waiting for an updated from engineering. They're supposed to have a supervisor call me next week, we'll see if that actually happens.

I don't think all the failures are the same issue.
The main issue is that truck won't communicate to the FCSP and basically won't come on (port light won't turn green). This issue is fixed via OTA somewhere on or around 6.14.

Almost all other issues are quick fix wiring and/or test procedure issues (something that happens after the truck light turns green). Most of these are going to be different from person to person, and can usually be solved pretty easily with a review of components, wiring, etc. The biggest issue with this second set, is that there is no entity that is willing to walk people through these as a system. Each component vendor points fingers at the others without even doing a quick evaluation.
This is why I am trying to help as many people as I can, because I understand the whole system now and can pretty quickly identify the issues.
The hardware in the system is really good, but the system level support is atrocious. Thats why we need to take it upon ourselves to help get everyone working.

 

[Steely]

I guess we would have to break things out a bit to narrow down the failure modes.

Systems that are new or never worked like @IWIRE may be helped with troubleshooting from the forum members knowledgeable on the system. If they can get them to a working state we'd have to track all versions and updates they have to be able to compare. Unfortunately, as far as I know, there is no easy way to list all the module versions within the truck to log everything we need for it to be usefully tracked and compared.

The other class would be systems like mine which worked in the past and do not currently. We could track the same version info to compare in an attempt to figure out if there is a hardware failure or software version incompatibility. But again we don't have any easily repeatable way to get this necessary data set for all users affected.

If there was a way to pull the version data it could be useful to have a spreadsheet to track this data and correlate it to what makes a working system. This would be a big lift from multiple members to build and maintain.

Additionally, some documents on how to perform a system test and proper reset so anyone with the system (but less technically inclined) can confirm theirs is working, and do some basic troubleshooting, would be good to have prominently available here in the forums. This would be more welcoming to new users than having to piece it together from various threads. Maybe a How To post could be made and moderated to stay at the top if deemed useful.

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