CSP-23B57 for High Voltage Battery Notice

[Zprime29]

I had to schedule a tire rotation a month out, but to just say, "No, I'm too busy" is inexcusable. It's their friggin job to service our vehicles.

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[sstevetx]

I dropped my truck off Monday morning and I got an update today that they have put in an order for the battery. They do not have a timeframe at this point, but will contact me when they do. I am also working with someone on Ford's social media team (@Ford Motor Company) who is also going to keep me updated. I am hoping that they can expedite this some.

 

[Maquis]

My local dealer refused to do it citing time and resources. They said it wasn’t an official recall. Has anyone heard this before??

It’s not a recall, it’s a CSP. Which stands for “Customer Satisfaction Program”. You now know for certain that your dealer has no interest in satisfying customers.

 

[Defiant81]

It’s not a recall, it’s a CSP. Which stands for “Customer Satisfaction Program”. You now know for certain that your dealer has no interest in satisfying customers.

Yes.. Tedd Britt of Chantilly Virginia if anyone cares to know. @Ford Motor Company

 

[luebri]

My dealer was awesome. Called me on Monday, regarding my Light Bar Recall. They had replaced it once already (pre recall), but now were replacing with the new part # after the recall. I had been on a waitlist for a couple months for the new one. They called on Monday and offered to scheduled a Mobile service van to come do it at my work today! They also did the CSB for HVB per my request when I scheduled the light bar visit when they called on Monday.

They are planning on coming back when the new dash mat part comes as well as replacing my passenger side visor that wont properly snap in and has been a nuisance issue since day 1.

Good to see the implementation of Service vans to compete with the New Kids on the Block. (Tesla / Rivian)

 

[bd08037]

My dealer was awesome. Called me on Monday, regarding my Light Bar Recall. They had replaced it once already (pre recall), but now were replacing with the new part # after the recall. I had been on a waitlist for a couple months for the new one. They called on Monday and offered to scheduled a Mobile service van to come do it at my work today! They also did the CSB for HVB per my request when I scheduled the light bar visit when they called on Monday.

They are planning on coming back when the new dash mat part comes as well as replacing my passenger side visor that wont properly snap in and has been a nuisance issue since day 1.

Good to see the implementation of Service vans to compete with the New Kids on the Block. (Tesla / Rivian)

When they replaced and will replace the light bar, does it still illuminate? I’m hearing Ford’s fix is to no longer illuminate the bar.

 

[GDN]

When they replaced and will replace the light bar, does it still illuminate? I’m hearing Ford’s fix is to no longer illuminate the bar.

That would be a really bad move. It's one of the few things that sets the truck apart.

 

[luebri]

When they replaced and will replace the light bar, does it still illuminate? I’m hearing Ford’s fix is to no longer illuminate the bar.

Not sure your source, but they are misinformed!

 

[Ffxdude]

Yes.. Tedd Britt of Chantilly Virginia if anyone cares to know. @Ford Motor Company

Wait - Ted Britt Chantilly told you they wouldn’t do it?

 

[bd08037]

Not sure your source, but they are misinformed!

That is what my dealer (Holman Ford Maple Shade NJ) told me when I asked about the recall on the lightbar.

 

[GDN]

Had a great mobile service today. The tech confirmed the wiper motor and light bar recall, parts are on order.

He applied the updated battery module software check and I think I'm clear. I asked him if he would consider applying the WACM update (the phone charging module) because it will never apply OTA. He said why not just do them all. He applied all the updates I had - 12 or so of them. Took only about 30 minutes. Great service, very nice guy, Utter Ford from Denton. It's about 30 miles from me, but they made the trip since I was referred to them (uh - Thanks @LUXMAN ) They are making a new customer and I have to drive by a few other dealers just to get out to them. I've got a huge dealership 4 miles from me and I bought elsewhere.

Here are my battery readings - I do realize #6 is missing, I didn't know there was maybe more than one screen. I'm not sure why modules 7 and 8 have the dashed line around them. One shot just scrolls down so you can see what FDRS says are the limits.

 

[Beaux]

Now two weeks into this. They said battery module 4 needs replacing. It's on order but no ETA. They did mention being concerned that it may take a long time due to the union strike.

 

[TaxmanHog]

Now two weeks into this. They said battery module 4 needs replacing. It's on order but no ETA. They did mention being concerned that it may take a long time due to the union strike.

The Chrysler and Toyota regional distribution warehouses are being picketed here in Mass. don't know if labor issues are affecting Ford feeder plants and OEM suppliers.

 

[Pioneer74]

Now two weeks into this. They said battery module 4 needs replacing. It's on order but no ETA. They did mention being concerned that it may take a long time due to the union strike.

The only strike against Ford is the Bronco/Ranger assembly plant. Your service advisor is using the Union as an excuse. Please don't accept it.

 

[Beaux]

The only strike against Ford is the Bronco/Ranger assembly plant. Your service advisor is using the Union as an excuse. Please don't accept it.

Well I'll be back on the phone with them then.

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