Same here - I went in for a state inspection and tossed on the recalls because the dealer service portal said I had some; I was thinking "This is great, 2 birds with 1 stone".
I'll check later today
I remember reading on here there is an extra step to fix this before they return it to you.360 camera looks like this now:
@paulcusick3
The front camera is turning on when sensors activate. Normal just like prior to the update.
Keep us posted. Still annoyed it didn’t fix mine and I’m tired of dealership time.
Dude that sucks hard. Sorry.I took mine to the dealer a week ago (9/30), and thanks to a forum member here, I know that they attempted to perform the update 4 times on 10/1, each time while getting warnings that the 12v battery was below the 70% minimum and apparently without hooking up the power supply correctly (suspicion is that it was in charger mode rather than voltage maintenance mode, if they even connected it at all). They then parked the truck for the rest of the week. And yes, I printed the CSP and put stars next to both the first step of connecting the power supply and the step to configure the 360 camera view.
Yesterday, I asked if the truck was functional as I could just forego the update and try again later. I was told that during the process, the IPMA became non-functional (bricked) and they had to fix it before they could release it. No idea if that's true or not (though it would not surprise me), but now it is stuck at a dealer whose tech(s) don't know how to configure the power supply so that they can fix the update that absolutely requires the power supply to be configured correctly.
To make matters worse, my wife's Mach-E hit the HVBJB failure on Thursday evening (we knew it might fail eventually, just ridiculously bad timing), and it took 8 hours and 3 tow drivers before one finally understood that I wasn't an idiot for wanting them to use the only prescribed winch points on the vehicle to get it onto the flatbed. Her car is unfortunately now at the same dealer.
They did provide a rental for her Mach-E right away, and yesterday they finally provided a rental for my Lightning. I'm rather flabbergasted as previously the service at this dealer has been relatively good, at least compared to two other dealers we have tried in the area.
I do have a case open for both vehicles with the BEV team, but so far they have been no help whatsoever. Hopefully that will change, but I expect to be without the Lightning for at least another week or two, and without the Mach-e for a month or more.
In hindsight, I should have used mobile service for this as I could have at least watched the tech to make sure he hooked up the power supply in the right mode.
Completely agree. We have had mobile tech service out three times for my Lightning and my son’s Mach-E. Three different techs. None hooked up a power supply when doing programming.
