FCSP just breaks after almost 3 years? Need help

[ChrisCon]

Update - Swapped out charge station pro with the one o received under warranty today (in the bitter cold) . This is what makes me a Ford driver for life .

Sponsored

 

[PrimeRisk]

Update - Swapped out charge station pro with the one o received under warranty today (in the bitter cold) . This is what makes me a Ford driver for life .

<In Mr. Burns voice> EX-cellent!!

 

[ChrisCon]

And just one more update -- The representative gave me 40,000 ford pass points as a goodwill gesture out of nowhere. I didn't ask for anything extra, she just did it. The Ford BEV team is awesome.

 

[Pioneer74]

I'm actually surprised they replaced it under warranty with the miles you have. And 40k points to boot.

 

[ChrisCon]

I'm actually surprised they replaced it under warranty with the miles you have. And 40k points to boot.

I also had an Issue where my APIM module had to be replaced in 2023 because wireless CarPlay didn't work and they gave me a free 2 year or 36,000 miles (so 72,000 miles with the factory warranty) extended warranty on the truck . Again, without even asking for it or complaining. Was just offered over the phone. I ended up not needing the extended warranty as I didn't have any claims (I'm over the miles now ) , but it's these things that create the brand loyalty that I expect to have for life with Ford.

 

[rdr854]

I'm actually surprised they replaced it under warranty with the miles you have. And 40k points to boot.

I’m not surprised. My recollection is that the chargers have a 3 year warranty that is not tied to the warranty on the truck. Thus, no mileage limitation.

 

[21st Century Truck]

This is good news and a great resolution. I just had my FCSP installed and I am using it every night.

 

[Jim Lewis]

This is what makes me a Ford driver for life .

Now, if Ford could just make their Home Integration System work reliably...

 

[Pioneer74]

I’m not surprised. My recollection is that the chargers have a 3 year warranty that is not tied to the warranty on the truck. Thus, no mileage limitation.

It must be different than the mobile charger then. That is covered under the 3 year/36k mile warranty.

 

[Scorpio3d]

It must be different than the mobile charger then. That is covered under the 3 year/36k mile warranty.

Is that only if it was on your sticker, included your purchase? Mine was not so I purchased it from a local dealer while waiting for my FCSP to show up from Suncrawl.

 

[Jim Lewis]

It must be different than the mobile charger then. That is covered under the 3 year/36k mile warranty.

Chargers warranty

WHAT IS COVERED

These warranty terms apply to the Ford Connected Charge Station and Ford Charge Station Pro (each, a “Ford Home Charging Product” or “Product”), as well as replacement parts for Ford Home Charging Products. Your Ford Home Charging Product includes a limited warranty by Ford Motor Company Limited (Ford) (Ford Motor Company of Canada, Limited for purchasers in Canada) that covers original defects in materials and workmanship for a period of three years from the date of purchase, provided it is used for normal household purposes in accordance with the Product’s associated instructions, including but not limited to, the User Guides, Installation Manuals, and Operations Manuals, subject to What is Not Covered and Warranty Limitations and Exclusions provided below. You must retain your emailed purchase receipt or purchase confirmation to demonstrate proof of purchase for your Ford Home Charging Product. This warranty includes, at no extra cost to you, the parts necessary to perform a warrantable repair of your Ford Home Charging Product during the limited warranty period. Any replacement parts used to repair your Ford Home Charging Product will be covered under the limited warranty. Any replaced parts will become the property of Ford. Ford, at its discretion, may repair or replace your Ford Home Charging Product. Repair parts and/or replacement products may be either new or reconditioned at the discretion of Ford.

 

[Lightning Rod]

Mine after approximately 18 months of daily use.

 

[Caliber357x]

Mine after approximately 18 months of daily use.

Definitely looks like some wear on it. I suppose these are “wear items” to a certain extent, but I hope the price of a cord replacement comes down in the future, because if it doesn’t I’d be inclined to just replace the whole unit given the likelihood of failure of IC board components.