Ford Power Promise Qmerit Install- 4 month wait and counting...

[mcbrockil]

@Ford Motor Company
Bought my Lightning Lariat in early December 2024. Got my Qmerit code and signed up within the week. My project was accepted by the local installer (Atlasta Solar) on December 10th. I immediately supplied photos and a description of what I was hoping to do. All within the parameters of a standard/basic install. I was then called and informed they wouldn't be doing anything until after the 1st of the year because "holidays". That's disappointing but, ok, I guess. Without boring you with the details, it is now March 17th and the installer hasn't ever been onsite. I haven't heard back from them since February 20th when they said "we can install in approximately 2 weeks." Qmerit has not contacted or updated me since March 5th. Anyone else had their Ford Power "Promise" take more than 4 months? I absolutely love the truck. I use the travel charger 90% of the time and go to a local 62kW ChargePoint charger once or twice a week. It's been workable but I sure would like to fast charge at home.

Note: I came home with the Ford Level 2 charger.

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[Timeless Epoch]

I wonder if you threw a big enough fit, if you could return the FCSP and still get the $1000 credit? Unless you are doing home integration, its overkill on the 24’s anyway. You cold probably get a 50a EVSE installed for close to that for a straightforward install.

 

[Gerstein1989]

I’m in Canada and had my charger installed 3 days after I picked up my truck. My buddy had his installed the day before he picked up his truck.

 

[RickLightning]

Call the BEV group.

 

[21st Century Truck]

My QMerit-affiliated local installers were great - timely and professional and knowledgeable.

It all depends on the local qualified outfit, in the end. As with most such things in life, in my experience.

 

[Grumpy2]

I would recommend blasting this to their national number every day until their actually installing: +1(888) 272-0090
Their website certainly needs adjustment based on your experiences.
It seems their local shop needs to be replaced.

 

[Heliian]

Call your installer

Atlasta Solar)

Check out the Ford power promise FAQ page and contact qmerit directly.

Interesting that they must have update the terms as the current Ford power promise runs from Jan 3rd 2025 to march 31st 2025. I wonder what the deal was when you bought yours in December?

Theres always the old addage: we can do the work cheap/fast/quality, pick 2.

 

[Kickinback]

I have the Qmerit team ready to start but have not received my Ford Pro Charger. I got the truck 2/3/25. Promise my aunt Fannie.

 

[gbuydos]

Mine took about 35 days. I thought the process was alright. I know it started with Q-Merit, and then went to a company in Colorado, who then worked with a company in Iowa, who then got a local electrician in my town. Seemed overly complicated, but it worked. Maybe that is now becoming unwieldy!!

 

[TaxmanHog]

I have the Qmerit team ready to start but have not received my Ford Pro Charger. I got the truck 2/3/25. Promise my aunt Fannie.

Did you receive an email with a coupon code to use at ford.com when you {yourself} order the FCSP?

 

[Kickinback]

No. I did get a code for Qmerit. Is that the same code?

 

[TaxmanHog]

No. I did get a code for Qmerit. Is that the same code?

I don't believe so, others who went through this new process should chime in if that is the case.

 

[Zprime29]

I would call Qmerit and let them know their contractor is failing to provide quality service. My local Qmerit contractor did great. They did have to book out a few weeks once I got my FCSP (back in '23) but they otherwise were responsive and helpful.

I don't know how much pressure Qmerit can put on them, but I would try.

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