Installing a Home Integration System for Intelligent Backup Power (without SunRun)

[PungoteagueDave]

Honestly, I’m starting to smell a lawsuit. This thing hasn’t worked, and everyone who has it paid a LOT for it.

I have it, but haven’t paid a penny for the HIS.

Sponsored

 

[Major Dawg]

Yes it was our orange wire. I can pop open the BDI and take a pick.

Knowing where the wire was connected, and the gauge, or in the SOP which wire the reference was from, would be helpful, the color is not so helpful, only because each electrician will use different wire for the same operation.

 

[PungoteagueDave]

Ford’s response to my buyback request will determine my path forward. My understanding from my assigned customer relations representative is that they are processed within 5 business days. We will see how true that is…

I was given the buyback option but was convinced to give them time with an incentive.

 

[hifixenthusiast]

I was given the buyback option but was convinced to give them time with an incentive.

Thank you for the insight, but I have lost my optimism ever since the Ford Charge Station Pro (FCSP) was replaced under warranty in April. This replacement of the FSCP subsequently caused the Intelligent Backup Power functionality to no longer work in the Ford Pass application. I was instructed to go back through the re-registration process to sync up the serial numbers of the FCSP and the Home Integration System (HIS). Still nothing. But, I am continually told by Ford on a rolling two week cadence that a software update is coming at some point to fix it. Which is extremely frustrating, because I had my system working as of March.

Additionally, my Lightning is in scope for Recall 23H01 which has become a hot mess. I have now been without the use of my Lightning for almost 30 days and there isn't a clear resolution regarding the replacement of the in scope battery module, as well as a newly identified faulty battery module. As a result of the confusion and lack of communication, my Lighting sits in a service bay with the battery tray removed.

Like others, my Lightning is also in scope for Recalls 22S71 & 23S30. Lucky me.

I enjoy the Lightning, the practicality of an EV truck is an absolute game changer for my family and I. It has established that one of my vehicles will always be an EV truck from here on out. Up until this point, I had been relatively pleased with how two earlier warranty items (drivers seat and leaking sunroof) were managed in an extremely timely manner.

I'll take all the encouragement and luck that I can get at this point, fingers crossed.

 

[PungoteagueDave]

Thank you for the insight, but I have lost my optimism ever since the Ford Charge Station Pro (FCSP) was replaced under warranty in April. This replacement of the FSCP subsequently caused the Intelligent Backup Power functionality to no longer work in the Ford Pass application. I was instructed to go back through the re-registration process to sync up the serial numbers of the FCSP and the Home Integration System (HIS). Still nothing. But, I am continually told by Ford on a rolling two week cadence that a software update is coming at some point to fix it. Which is extremely frustrating, because I had my system working as of March.

Additionally, my Lightning is in scope for Recall 23H01 which has become a hot mess. I have now been without the use of my Lightning for almost 30 days and there isn't a clear resolution regarding the replacement of the in scope battery module, as well as a newly identified faulty battery module. As a result of the confusion and lack of communication, my Lighting sits in a service bay with the battery tray removed.

Like others, my Lightning is also in scope for Recalls 22S71 & 23S30. Lucky me.

I enjoy the Lightning, the practicality of an EV truck is an absolute game changer for my family and I. It has established that one of my vehicles will always be an EV truck from here on out. Up until this point, I had been relatively pleased with how two earlier warranty items (drivers seat and leaking sunroof) were managed in an extremely timely manner.

I'll take all the encouragement and luck that I can get at this point, fingers crossed.

Wow, good luck! You definitely have a case. Ford has oferred to write off the HIS installation costs if I remain patient and allow them time to fix it, with November 1 as a drop dead date.

 

[Major Dawg]

Wow, good luck! You definitely have a case. Ford has oferred to write off the HIS installation costs if I remain patient and allow them time to fix it, with November 1 as a drop dead date.

What is the buyback program. I thought/was told the solution was coming in a July end of month fix.
If that is not the case I need to work out with the installers how they will get paid for their excellent service. I will not be paying if this equipment gets ripped out.
Anyone else have a thought.

I'm too busy to be calling Ford's Battery Vehicle division (M-F 8A-8P EST) to keep complaining.
Especially since I live in California. These hours just do not work. They need weekend coverage, when the working man has time to mess with this system and do field testing.

Ford also needs a way for use out here testing their product to provide timly details of the testing we are doing to those in the company that are suppose to be testing this system out.

 

[PungoteagueDave]

What is the buyback program. I thought/was told the solution was coming in a July end of month fix.
If that is not the case I need to work out with the installers how they will get paid for their excellent service. I will not be paying if this equipment gets ripped out.
Anyone else have a thought.

I'm too busy to be calling Ford's Battery Vehicle division (M-F 8A-8P EST) to keep complaining.
Especially since I live in California. These hours just do not work. They need weekend coverage, when the working man has time to mess with this system and do field testing.

Ford also needs a way for use out here testing their product to provide timly details of the testing we are doing to those in the company that are suppose to be testing this system out.

State-dependent laws say that if a vehicle can’t be fixed within certain parameters you can initiate a lemon law repurchase, where they have no option and must buy it back. To avoid this black mark, customer service at Ford can start a buyback on their own if it meets certain requirements. In this case they have not been able to make bidirectional charging/generating work. I decided to give them some forbearance, as they have really paid attention and spent a lot of money in my case to use my home and truck as a test platform to a solution.

I remain skeptical that it can be done based on the description of the upgrades and the problem they are attempting to solve, but that’s up to them, and their engineers appear confident they can do it with software changes. They understand and acknowledge the problem, get that the system will not work as sold. You may be right that if an OTA solution comes soon, this is all moot. However, if they end up throwing up their hands, as I personally suspect may happen, they get my truck and the HIS back. I am in the good position of not having paid anything for the HIS so far, went direct with SunRun. I’ve detailed that saga elsewhere here, not enough time to repeat.

 

[hifixenthusiast]

My claim for buyback was denied based on Ford's analysis of my case and the Texas lemon law requirements. This isn't in anyway intended to be legal advice, but my focus personally has shifted away from Lemon Law stipulations to the Deceptive Trade Practices act.

https://www.texasattorneygeneral.go...ary tool the Office,for damages under the act.

https://statutes.capitol.texas.gov/Docs/BC/htm/BC.17.htm

 

[PungoteagueDave]

My claim for buyback was denied based on Ford's analysis of my case and the Texas lemon law requirements. This isn't in anyway intended to be legal advice, but my focus personally has shifted away from Lemon Law stipulations to the Deceptive Trade Practices act.

https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint/consumer-rights#:~:text=The primary tool the Office,for damages under the act.

https://statutes.capitol.texas.gov/Docs/BC/htm/BC.17.htm

Yeah, it can be a mistake to invoke the lemon law buyback terminology, best to go through customer relations. They get that they sold me something that simply will not operate as advertised.

 

[hifixenthusiast]

Yeah, it can be a mistake to invoke the lemon law buyback terminology, best to go through customer relations. They get that they sold me something that simply will not operate as advertised.

Unfortunately my assigned Ford Client Relationship advisor hasn't been responsive and I have had to rely on their peers to provide me with regular updates regarding the status of my situation. If you could DM me a better point of contact, that would be great. I currently have escalation contacts at Ford, SunRun and AEESolar. Unfortunately nobody is willing to acknowledge the HIS short comings in a meaningful way, other than stating "an update is coming in a couple of weeks." That was 6 weeks ago...

 

[PungoteagueDave]

Unfortunately my assigned Ford Client Relationship advisor hasn't been responsive and I have had to rely on their peers to provide me with regular updates regarding the status of my situation. If you could DM me a better point of contact, that would be great. I currently have escalation contacts at Ford, SunRun and AEESolar. Unfortunately nobody is willing to acknowledge the HIS short comings in a meaningful way, other than stating "an update is coming in a couple of weeks." That was 6 weeks ago...

I’m working directly with Ford engineering and customer relations (with engineering lead), have promised not to provide contact info anywhere else, as that isn’t their day job and they’d be inundated. Sorry I can’t do better…

 

[Major Dawg]

As I stated before, having a full-time job and living on the West Coast, the opportunities to escalate the issue in my case have not borne such fruit. That being said, having someone here with the ear of Ford is a comfort. Please keep up the great updates on your situation.

 

[Kman]

So where is the famous update that was supposed to be released by end of July? We need to get this damn system working. We are now one week into August, did anyone get it?

 

[Maquis]

So where is the famous update that was supposed to be released by end of July? We need to get this damn system working. We are now one week into August, did anyone get it?

July of what year?

 

[LabPower]

A Sunrun technician told me today that the update is now due late September. It will be an update for both the truck and Charge Station.

Sponsored