Power-Up OTA 6.8.0 - Smart Changes: Center Screen

[ddbrooke]

Interesting to see the discussion about what is visible on our Ford.com account. So how do you explain this?

Sponsored

 

[ziptbm]

Normally it's "Failure is not an option."
But with Ford and OTA updates it's "Failure is...actually the preferred option."

But for those struggling with updates failing due to low SOC on the 12V battery, here's some basic things to try that should solve the issue for 99.9% of people.

1. Start the truck and disable the power down timer.
2. Leave it "running" for at least an hour (this will charge the 12v battery much faster than almost any battery tender could)
3. Shut down the truck.
4. Restart the truck and re-attempt the update.

If the update still fails after this, try this next:
1. Repeat the above steps. (Yes let it "run" at least another hour)
2. Shut down the truck.
3. Disconnect the negative battery cable from the 12v battery
4. Wait at least a minute.
5. Reconnect the 12V battery negative battery cable
6. Start the truck and perform the BMSZ reset procedure (will be outlined below)
7. Re-attempt the update.

At this point, you should have zero issues with the update install.

BMS reset procedure.
1. Turn the truck to the on position (push start button without depressing the brake pedal)
2. Ensure you see the battery symbol illuminated on the instrument panel
3. Pull back and release the turn signal stalk to flash the high beams five times rapidly.
4. Depress and fully release the brake pedal three times
5. Wait about 5-10 seconds to see the battery icon flash three times

If you followed the steps correctly and saw the battery icon flash, your BMS has now been reset.

Doesn't the 12V battery need to be fully charged before performing a BMS reset?

 

[TaxmanHog]

Interesting to see the discussion about what is visible on our Ford.com account. So how do you explain this?

Hate to say it, but delete the record and add it to your profile again, but be forewarned you might need to do a lot of reconfiguration work on the mobile device!

When you originally added the VIN to your FORD.COM account was that prior to actual production??

 

[Budshark]

I’m envious of all your failures. I’m stuck in the land of 4.x.x

Coming from a Tesla this drives massive anxiety and FOMO. Although very few updates in the Tesla were worth the excitement. I just want to feel current, get SOC on screen, and someday get to BC 1.3 because I use it everyday going to and from work.

 

[ctuan13]

Doesn't the 12V battery need to be fully charged before performing a BMS reset?

It isn't required, the system will relearn the battery's SOC curve as time passes, but it is preferable. Regardless after two hours of charging, the battery should be at 100% anyway.

 

[ziptbm]

It isn't required, the system will relearn the battery's SOC curve as time passes, but it is preferable. Regardless after two hours of charging, the battery should be at 100% anyway.

Interesting. I'm starting my 4th hour of running (with the fan on 5, lights off, nothing plugged in) across two days and my battery is at 86%... Ran it for two hours straight yesterday, and I was trying again today.

Sounds like I should just do the BMS reset at this point then because it's not charging higher than that. If this doesn't work, it seems like I'll plan to shell out for FDRS again once the BC update is available.

UPDATE - resetting the BMS didn't resolve it. However, this latest attempt did bring the 12v SoC to 69%...so I guess I should let charge more. This is madness.

 

[Lytning]

I invite @FordMotorCompany to share Ford's logic for displaying 12 volt battery SOC in the Account section of Ford.com, and without a data label. It is not even under the vehicle dashboard at Ford.com where a person might logically look. And it is surely not displayed in the vehicle where a driver would logically look for it.

I would have never thought to look in Ford.com under Account to find it. Maybe Ford is going to begin charging owners a fee to view 12 volt SOC, and then it would make sense to put it under Account.

I expect to soon see .... "Hi F-150 Lightning Owner! You have viewed your Ford Lightning's 12 volt SOC six times and your account balance due is $12.72."

 

[carys98]

Normally it's "Failure is not an option."
But with Ford and OTA updates it's "Failure is...actually the preferred option."

But for those struggling with updates failing due to low SOC on the 12V battery, here's some basic things to try that should solve the issue for 99.9% of people.

1. Start the truck and disable the power down timer.
2. Leave it "running" for at least an hour (this will charge the 12v battery much faster than almost any battery tender could)
3. Shut down the truck.
4. Restart the truck and re-attempt the update.

If the update still fails after this, try this next:
1. Repeat the above steps. (Yes let it "run" at least another hour)
2. Shut down the truck.
3. Disconnect the negative battery cable from the 12v battery
4. Wait at least a minute.
5. Reconnect the 12V battery negative battery cable
6. Start the truck and perform the BMSZ reset procedure (will be outlined below)
7. Re-attempt the update.

At this point, you should have zero issues with the update install.

BMS reset procedure.
1. Turn the truck to the on position (push start button without depressing the brake pedal)
2. Ensure you see the battery symbol illuminated on the instrument panel
3. Pull back and release the turn signal stalk to flash the high beams five times rapidly.
4. Depress and fully release the brake pedal three times
5. Wait about 5-10 seconds to see the battery icon flash three times

If you followed the steps correctly and saw the battery icon flash, your BMS has now been reset.

There is a sixth step to the BMS reset. After the icon flashes turn the truck off. If you immediately start the truck it didn’t work.

 

[carys98]

I invite @FordMotorCompany to share Ford's logic for displaying 12 volt battery SOC in the Account section of Ford.com, and without a data label. It is not even under the vehicle dashboard at Ford.com where a person might logically look. And it is surely not displayed in the vehicle where a driver would logically look for it.

I would have never thought to look in Ford.com under Account to find it. Maybe Ford is going to begin charging owners a fee to view 12 volt SOC, and then it would make sense to put it under Account.

I expect to soon see .... "Hi F-150 Lightning Owner! You have viewed your Ford Lightning's 12 volt SOC six times and your account balance due is $12.72."

My guess is that some web designer who has no idea what SOC means was given the task to add the HVB SOC to the web page. He found the first PID with SOC in the title and linked it and no one at Ford has noticed yet.

 

[ddbrooke]

Hate to say it, but delete the record and add it to your profile again, but be forewarned you might need to do a lot of reconfiguration work on the mobile device!

When you originally added the VIN to your FORD.COM account was that prior to actual production??

I honestly don't remember when I added it. It's possible that I did it before production.
I think at this point I'll let it be since that screen provides little useful info that I can't get elsewhere. I see my LVB SOC on my OBD and that is quick and easy.

 

[Jim Lewis]

BTW, based on one datapoint, refreshing the FordPass app seems to refresh the LVB SOC % at Ford.com (Ford Account Dashboard | Ford Owner Support). Checked Ford.com just now. The displayed SOC was 74%. My truck's status in FordPass.com hadn't been updated in 15 hours (I'm always running in iOS Battery Conserve Mode with background refresh turned off for apps that aren't active). Swiped to update, and the Ford.com SOC % updated to 72%. CarScanner says my LVB is now 72% charged. My HVB is at 50% SOC.

 

[Jim Lewis]

There is ..... lower right corner of the instrument cluster symbol of battery, it's displayed while we are in accessory mode

I finally looked up the HVB and LVB Idiot Light indicators in the manual. At least the HVB indicator gives some graded color warning of the severity of a SOC problem. The LVB comes on when you should take your truck to a dealer (or maybe more carefully check the LVB yourself), but there is no graded status indication. And the HVB has a temperature warning indicator to go along with the top middle dash battery temperature gauge.

 

[bmwhitetx]

Interesting. I'm starting my 4th hour of running (with the fan on 5, lights off, nothing plugged in) across two days and my battery is at 86%... Ran it for two hours straight yesterday, and I was trying again today.

Sounds like I should just do the BMS reset at this point then because it's not charging higher than that. If this doesn't work, it seems like I'll plan to shell out for FDRS again once the BC update is available.

UPDATE - resetting the BMS didn't resolve it. However, this latest attempt did bring the 12v SoC to 69%...so I guess I should let charge more. This is madness.

Same here. I had mine on 10A charger most of yesterday. Charger said it was fully charged last evening but truck only reporting 90%. Took it off charger to "rest" overnight, one of Mach-Lee's suggestions. Of course OTA failed overnight when according to HA it was still at 90%.

Today I did the Blower Charge. In 6 hours it went from 88% to 97%. (I used Car Scanner but the Ford Account page was pretty accurate). Unplugged scanner, started update, keys/phones off/away, etc. and .... FAILED!
Rugedraw checked it out and said the error was LVB quality. SOC good but quality about half of what it needed to be (20 vs. 50). No idea what to try next. Maybe the battery is bad.

 

[MickeyAO]

This update would not install when the LVB was 85% SOC yesterday (and several days previous), but did install when the LVB was at 86% SOC today.

 

[ziptbm]

This update would not install when the LVB was 85% SOC yesterday (and several days previous), but did install when the LVB was at 86% SOC today.

Interesting. I’ve tried several times above 86%, but all have failed for my vehicle. Now that I did the BMS reset, I’m having trouble getting it above 78%… I just don’t get it.

Sponsored