Powertrain Malfunction / Reduced Power

[RideIn]

I can offer a mid-issue update:

• Local dealer, Mossy Ford, San Diego has EV Techs and they surprisingly had an open appt. available the next day to look at the truck.
• I started the truck the next day and the error code/light had cleared. Drove normally 6 miles to the dealership.
• Dropped the truck off and they gave me a new Mustang MachE GT version as a loaner. Nice! (Prefer my F150 though for sure). They told me to give them a week. They said FMC would be paying for the loaner.....
• FMC took my info from the DM here immediately and next day I got a call from them. Then next day I got a call & an email from my BEV Team contact, he is ready to offer support if needed. It's nice to have them connect even if they haven't done anything just yet.
• I spoke with service today. Their message: "He has moved onto the steps where he is deciding either an external harness is going to be replaced or that the motor will be dropped and an internal harness will be replaced. I should have those answers later today."

Final Report:

• Truck was ready 8/9 after they diagnosed and replaced a smashed wiring harness under the front motor.....I have a couple hundred miles on it since picking it up and all seems to be good. Will keep you updated.
• I'm super happy with the service & communication from Mossy Ford Service and the Ford BEV Team.

Including the service write up for those interested.

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[Quarter2heavy]

On the one hand you win COTD because the official reply from Ford was almost EXACTLY what you wrote with the same tone. Bravo.

On the other hand, as a current GM product owner, at least Ford *seems* to give a crap, unlike other companies that just don't care about your experience post purchase...

As someone who had to Lemon my last truck 2015 Sierra (Lightning is the the first truck since then) I can honestly say GM will give you absolute run around with the warranty repairs. Between the dealer and GM reps, took nearly three years by the time the a settlement was reached.

 

[abredeson]

Well today is the day that my truck is giving me this Powertrain malfunction with reduced power. I have almost 15,000 miles on the truck and it has been great. Went for a short drive this morning and it was fine. A few hours later I was leaving for another short drive when the warning appeared. I checked the 12v connection and they seem fine. The 12v battery does seem like it is bulging on one side. It wasn’t hot after this past drive and don’t know if that weird shaped battery normally has a bulge. Frustrating timing, I need to move my kid out of his dorm in two days about 500 miles away. Maybe my local dealer will lend me a different lightning for the trip?

 

[neeonline]

Just got the warning, no power when accelerating. Fortunately I was able to reach my work and will call AAA for towing it.

Not even 3k miles on it. It is possible to have a buy back?

 

[SmoothJ]

Just got the warning, no power when accelerating. Fortunately I was able to reach my work and will call AAA for towing it.

Not even 3k miles on it. It is possible to have a buy back?

Depends on your state, but for something that just happened... I doubt it. Usually its at minimum 30 days in the shop, or several times to fix an issue.

 

[Dennishud]

Hi there, Liam. This doesn't sound like the kind of experience we want you to have with your F-150 Lightning. Can you send us a message with your VIN and dealership info? I'd be happy to look into things on my end!

This issue has been happening with my truck and I just got my 2023 platinum back after a month at dealer. Battery control module had to be replaced. Had to be 20k to repair. Not looking forward to warranty ending.

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