Three weeks and counting at the dealer

[MJDore]

My 2023 Lariat ER has been flawless since taking delivery in Jan 23. I've been waiting out the recalls and the customer satisfaction programs as I figured it would be a hassle and I've had no trouble with the taillight bar, etc. Biggest issue has been not getting the software updates in a timely manner and, honestly, really just wanted a minor warranty item covered and to get my heated steering wheel.

I'm at 3 weeks now at the dealer and being told "waiting on parts" and/or "waiting on Ford for your warranty item." I suspect the truth is the dealer really doesn't want to deal with the Lightning. The only way I get communication is to literally drive to the dealership and corner the SA. Otherwise, it's constant crickets. Fortunately for me, I have another vehicle but it's completely unacceptable. @Ford Motor Company has a real issue here. You want to offer vehicles at a premium price point you have to offer service that matches that. It's unacceptable and really spoiling what has been an otherwise pleasant experience with the truck.

Rant over.

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[COrocket]

Is the truck drivable? I’d go get it back and have them reschedule the service when all the parts come in. That’s what I had to do in order to get my recall work completed

 

[MJDore]

I don't have a straight answer on that but I suspect I could take it home. I have another car so it's really more of a warning for anyone considering finally getting the recalls and CSPs performed, and a shot at Ford for treatment of a customer in a product segment that they are struggling with but want to grow. That's more my point. Remember when we all got this email in NOVEMBER of last year? And yet here we are with dealers completely useless 8 months later.

I've owned several German cars at these price points and the SAs understand the level of service expected. They don't always get it right, but they know the customer. These dealerships see us as a bother and it's a real problem for @Ford Motor Company

 

[John Becker]

My 2023 Lariat SR has been bricked and at the dealership since May 27, 2024. They told me they have all the parts, but the mechanic is still trying to figure out where to stick them .
Okay, that wasn't a direct quote. But it was my takeaway from our last conversation.
The quote was something like, "We've never had a Lightning in the shop before. The technician has been to EV training school and is taking his time to make sure the job is done right."
I'm wondering if they've created a training school around my truck. Regardless, It's been three full weeks now.

 

[TaxmanHog]

The quote was something like, "We've never had a Lightning in the shop before. The technician has been to EV training school and is taking his time to make sure the job is done right."
I'm wondering if they've created a training school around my truck. Regardless, It's been three full weeks now.

MAYBE, @Ford Motor Company could send the regional service rep with a crew of trainees and they could whip this out in a minute....................

 

[F150ROD]

Sometimes I want to become a Ford EV Tech and then open my own shop

 

[Ford Motor Company]

My 2023 Lariat ER has been flawless since taking delivery in Jan 23. I've been waiting out the recalls and the customer satisfaction programs as I figured it would be a hassle and I've had no trouble with the taillight bar, etc. Biggest issue has been not getting the software updates in a timely manner and, honestly, really just wanted a minor warranty item covered and to get my heated steering wheel.

I'm at 3 weeks now at the dealer and being told "waiting on parts" and/or "waiting on Ford for your warranty item." I suspect the truth is the dealer really doesn't want to deal with the Lightning. The only way I get communication is to literally drive to the dealership and corner the SA. Otherwise, it's constant crickets. Fortunately for me, I have another vehicle but it's completely unacceptable. @Ford Motor Company has a real issue here. You want to offer vehicles at a premium price point you have to offer service that matches that. It's unacceptable and really spoiling what has been an otherwise pleasant experience with the truck.

Rant over.

Good morning. Would you please send over a private message with your VIN and dealer info so I can look into this concern with your Lightning?

 

[Danface]

Dam, you're in SE Michigan too, have them drive over and get the parts in Detroit!

 

[Harman023]

I traded in my 21 Powerboost on a used 23 Platinum. I asked if all recalls were done before selling the truck. They ordered the brake light and called me one week later to set up an appointment. Monday morning at 7:30 I dropped off my truck and was given a 2024 5.0 F150 for a loaner. I received a phone call at 11:30 to pick up my truck. New lightbar, heated steering wheel and all software updates except the sticking charger handle. I am very pleased with the service and will stick with this dealer. Duval Ford in Jacksonville Fl.

 

[Vcrpromo]

My 2023 Lariat SR has been bricked and at the dealership since May 27, 2024. They told me they have all the parts, but the mechanic is still trying to figure out where to stick them .
Okay, that wasn't a direct quote. But it was my takeaway from our last conversation.
The quote was something like, "We've never had a Lightning in the shop before. The technician has been to EV training school and is taking his time to make sure the job is done right."
I'm wondering if they've created a training school around my truck. Regardless, It's been three full weeks now.

Did they give you a loaner while you wait?

 

[Webbo85]

Unfortunately it seems to be really hit or miss with the dealerships. I've had good experiences so far owning the truck for a year and a half. Some hiccups with getting some of the warranty things repaired, but simply because they hadn't had many Lightnings to work on. But then you read the horror stories on here it can be pretty frightning and frustrating. Hopefully you get the truck back soon.

 

[John Becker]

Did they give you a loaner while you wait?

No. I didn't request one either. My Audi S5 Cabriolet has become my daily driver. Oh, how I suffer so.

 

[Warren]

I don't think my Ford dealer has any clue on how to service an EV. My travel charger stopped working mid January, and has yet to be fixed or replaced. Yesterday was the first time that any of my calls had been returned.

They claim they got the part from Ford, so my wife is picking it up today. Will believe it when I see it finally working. Truck has been incredible, but the service is causing me major frustration.

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