Stranded! *temporarily (DC Fast Charging Issue?)

[Zansurf]

I am so glad Benny was so helpful to you.

Yea but I get it, clickbait kind of sucks. However I’m not an “influencer” and this is the issues forum so it should be implied I’m just trying to have a dialogue and maybe gain some insight into a very legitimate experience.

On a side note, If anyone knows how I can monetize this new found attention at f150lightningforums.com I am willing to sell out as soon as humanly possible…

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[Zansurf]

More helpful than your comment fortunately.

This is what I was referencing...literally 3 hours ago.

It’s funny I saw that post and immediately thought of this conversation. No hard feelings my friend, just letting you know I mean well!

 

[BennyTheBeaver]

It’s funny I saw that post and immediately thought of this conversation. No hard feelings my friend, just letting you know I mean well!

All good buddy, it wasn't a personal attack. I know you mean well. That's why I shared my EA experience.

Just notice that a small subset of (isolated) issues get turned into people slandering the truck.

 

[TaxmanHog]

Hopefully the dealer figures out why the DC charging system is giving you troubles.

 

[GDN]

If your truck set a code it should check in and upload to the mothership. Any dealer can see/find the code with your VIN. They don't need access to the truck.

 

[Txxthie]

Is it possible it might be user error? I see it all the time at EA. People are not using the app and if so it’s not authenticated for payment. The app also frequently logs you out if not used weekly. If you are trying to use RFID payment that won’t work when the app is logged off. Some charges even require supporting the charging handle (holding up) until the handshake is complete prior to swiping to charge.

Great video by a long time EA user on how best to activate EA chargers.

 

[Maquis]

Is it possible it might be user error? I see it all the time at EA. People are not using the app and if so it’s not authenticated for payment. The app also frequently logs you out if not used weekly. If you are trying to use RFID payment that won’t work when the app is logged off. Some charges even require supporting the charging handle (holding up) until the handshake is complete prior to swiping to charge.

Great video by a long time EA user on how best to activate EA chargers.

That won’t result in a red ring at the charging port. He definitely has a failure.

 

[Txxthie]

That won’t result in a red ring at the charging port. He definitely has a failure.

Most local dealerships have a DCFC now. Seems like a quick way to test Level 3 capability.

 

[Amps]

Most local dealerships have a DCFC now. Seems like a quick way to test Level 3 capability.

This is where I was disappointed in the dealer. They put the truck on Level 1 charging causing a hotel stay! WTF? It's hard to believe they didn't have a 14-50 receptacle for the Ford Mobile or an L2 EVSE installed somewhere.

The OP didn't mention his mi/kWh, but 139 miles appears to have used north of 100 kWh. Another reason that the current trip consumption should be on every driver screen iteration, not just the trip meters.

 

[GDN]

Most local dealerships have a DCFC now. Seems like a quick way to test Level 3 capability.

Have not seen an installed DCFC at a dealer. Many level 2, yes, but not DCFC at a dealer.

 

[Maquis]

Have not seen an installed DCFC at a dealer. Many level 2, yes, but not DCFC at a dealer.

When I look in PlugShare at the metro area nearest to me, I see several DCFCs at car dealers….Chevrolet, Kia, Hyundai, Nissan, even a Harley dealer. But no Ford!

 

[Heliian]

several DCFCs at car dealers

Most I've seen at dealers are 3rd party public stations. I tested mine at a Chevy dealer that has a 30kw dcfc, they'd never seen anyone use it. I didn't know it was there until my ford app told me.

 

[Zprime29]

I'm also stunned that the dealer didn't at least have level 2...that's shameful.

Was the EVgo also a DCFC? They only have level 2 around here, that's why I ask. Sounds like whatever hardware handles the DC connection crapped out, thankfully the AC inverter still worked for ya. Fingers crossed they can diagnose it for you!

 

[BennyTheBeaver]

Reading back through these I had skipped over the part where you mentioned you also tried EVgo in a follow up post.

I stand corrected, I apologize, it looks like it is your truck and not necessarily EA as you have tried multiple DCFC. I'm sorry.

I hope the dealer/Ford can give you a clear answer. If there is a very small silver lining; if it is a DCFC issue, but AC is ok, you might be able to keep your truck and charge at home while you wait for parts.

 

[p52Ranch]

It had to be a level 2 charger at the dealer. If it was level 1, the OP would still be at the hotel waiting for the charge to complete.

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