My 2023 Lightning Lariat is getting a battery pack replacement!

[chickenlives]

After getting a "High Voltage battery warning" message when I started my truck one morning a few days ago, I had to have my truck towed to my Ford dealership. It was no longer drivable. After looking at it for a few hours they determined I needed a full battery pack replacement. I've had the truck for 13+ months without issue. I drove it the night before 50 miles with no problems. I was told It'll take 1-3 weeks for the battery to come in. They rented me an ICE 2024 F150 Lariat from Enterprise and sent me on my way.

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[GDN]

Interesting - some clarification. A full pack? I bet they retract that and you end up with a module out of a pack or maybe two. I don't think we've seen a full pack.

Second - they "rented" you a truck and didn't put you in it as a loaner?

I hope this is quick and painless for you, but thinking this has already started off on a load of bad information.

 

[Heliian]

A full pack?

No, it's just a module replacement. A lot of people don't realize that Ford uses a modular design. The clickbait "horror stories" of cars needing $60k battery replacements has led people to believe that an ev battery is one big chunk.

 

[jetfixr1]

Nice that they rented you another vehicle. Looks like your well taken care of.

 

[chickenlives]

Interesting - some clarification. A full pack? I bet they retract that and you end up with a module out of a pack or maybe two. I don't think we've seen a full pack.

Second - they "rented" you a truck and didn't put you in it as a loaner?

I hope this is quick and painless for you, but thinking this has already started off on a load of bad information.

My service agent didn't know the details other than calling it a battery pack. But I hope you are correct and it's just a module. I don't have a lot of confidence that the service department has much expertise dealing with EVs. When I asked the agent if they see this failure much he said "The lightning is new to us" which makes sense.

They didn't have a comparable loaner truck so they used Enterprise to get me one. On their dime of course. I appreciate the effort.

He said 1-3 weeks but I'm worried that they may not get this right on their first attempt to repair. I'll update this thread as things happen. I've been using this dealership for many years and like them (Tuttle Click Ford in San Juan Capistrano). They serviced my last F150 for 13 years without issue.

 

[Hammick]

My service agent didn't know the details other than calling it a battery pack. But I hope you are correct and it's just a module. I don't have a lot of confidence that the service department has much expertise dealing with EVs. When I asked the agent if they see this failure much he said "The lightning is new to us" which makes sense.

They didn't have a comparable loaner truck so they used Enterprise to get me one. On their dime of course. I appreciate the effort.

He said 1-3 weeks but I'm worried that they may not get this right on their first attempt to repair. I'll update this thread as things happen. I've been using this dealership for many years and like them (Tuttle Click Ford in San Juan Capistrano). They serviced my last F150 for 13 years without issue.

If this is their first time removing a Lightning battery Ford might send a tech to make sure it's done right. In fact, you might want to speak with the service manager in person and quiz him down. It's not a super technical repair but if they skip any steps (like the thermal paste for example) it could cause big problems down the road.

 

[Fireetr73]

Hello, I came on today for this exact issue. I took my 2022 Lariat lighting into the dealer for some outstanding recalls in the beginning of November and it has morphed into replacing cells in the battery. It has been a nightmare of excuses and changing in and out of loaners every week. I was told that it was a software issue a bunch times and that a factory engineer has flown in to work the issue three or four times. I was supposed to pick it up today and was told that now some cells have to be changed. Problem is, they can't find any cells. I reached out to an attorney. Anybody else having this issue besides the OP and myself?

 

[detansinn]

As others have noted, the F150 pack is modular and designed for repair.

 

[Jim Lewis]

How many miles had you put on your Lightning before you had the problem?

 

[Fireetr73]

How many miles had you put on your Lightning before you had the problem?

21,500

 

[Bigisland Guy]

After getting a "High Voltage battery warning" message when I started my truck one morning a few days ago, I had to have my truck towed to my Ford dealership. It was no longer drivable. After looking at it for a few hours they determined I needed a full battery pack replacement. I've had the truck for 13+ months without issue. I drove it the night before 50 miles with no problems. I was told It'll take 1-3 weeks for the battery to come in. They rented me an ICE 2024 F150 Lariat from Enterprise and sent me on my way.

Just curious, mine is in the shop right now awaiting a new battery module after receiving the wrench of death. I had an October 2022 build date and did receive all the software updates. What build group was yours made in?

 

[chickenlives]

How many miles had you put on your Lightning before you had the problem?

About 9500 miles

 

[chickenlives]

Just curious, mine is in the shop right now awaiting a new battery module after receiving the wrench of death. I had an October 2022 build date and did receive all the software updates. What build group was yours made in?

I took possession Dec 2023. Our build dates I'm guessing were close.

 

[roddiaz1]

Chickenlives,
I’m curious, what kind of driving do you do on a regular basis? Around town, highway, off-road.
Let us know if you can what your typical drive with the Lighting was like.
Thanks and hope all this gets resolved for you soon.
P.S. You took possession in December of 2022, right? 20k in two months would be extreme!

 

[Bills R Electric]

After getting a "High Voltage battery warning" message when I started my truck one morning a few days ago, I had to have my truck towed to my Ford dealership. It was no longer drivable. After looking at it for a few hours they determined I needed a full battery pack replacement. I've had the truck for 13+ months without issue. I drove it the night before 50 miles with no problems. I was told It'll take 1-3 weeks for the battery to come in. They rented me an ICE 2024 F150 Lariat from Enterprise and sent me on my way.

If they truly were replacing the WHOLE battery pack, that might be a good thing.

You would have a fresh battery! With zero hours on it.
Presumably one better than then the one you had.

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