A new way to manage Intelligent Backup Power is up ahead.

[Steely]

Thanks for sending that I wasn't aware of it. It looks nice but doesn't seem to offer much information, at least when not plugged in.

I hope they provide the advertised functions of starting and stopping the backup power, and showing available backup time remaining via this since it never made it into the app as advertised. I'd like to be able to test it without having to flip the main breaker every time.

If it doesn't do these things we'll have to ask for it via the feedback page in the menu.

Sponsored

 

[tearitupsports]

Thanks for sending that I wasn't aware of it. It looks nice but doesn't seem to offer much information, at least when not plugged in.

I hope they provide the advertised functions of starting and stopping the backup power, and showing available backup time remaining via this since it never made it into the app as advertised. I'd like to be able to test it without having to flip the main breaker every time.

If it doesn't do these things we'll have to ask for it via the feedback page in the menu.

How do you get this page to stay up? Mine flashes this screen then goes blank both on my computer and phone.

 

[Runaway Tractor]

I hope other manufacturers are using Ford's abject failure as a learning experience. Ford gets a small amount of sympathy from me for being the first to try this. But Ford has made it abundantly clear they don't care, aren't going to begin caring, and the few customers that bought it are collateral damage. That collateral damage is not affecting Ford's PR so it's cheaper to just continue not caring.

What surprises me is how seemingly ok and calm HIS owners about this. $10,000 on a thing that barely works sometimes should be investigative journalism and lawsuit territory. But everyone seems to be content with being Ford's failed experiment I guess.

 

[Jim Lewis]

How do you get this page to stay up? Mine flashes this screen then goes blank both on my computer and phone.

Same here, as reported above.

When I examine the page source of https://energy.ford.com, there seem to be a number of Javascript errors, including crossscripting (XSS) regarded as insecure and not alllowed by modern browsers.

Here's the page source view with errors in MS Edge:

energy.ford.com
www.account.ford.com/:1 Refused to frame 'https://www.meea-local.ford.com/' because it violates the following Content Security Policy directive: "frame-src 'self' https://login.ford.com/".

(index):2942 Uncaught TypeError: Cannot read properties of null (reading 'classList')
at HTMLDocument.onDocumentLoad ((index):2942:19)
api.pd01e.gcp.ford.com/meea-vs/energy-app/v1/vehicle-status/1FT6W1EVXPWG12099:1


Failed to load resource: the server responded with a status of 400 (Bad Request)
SummaryHero.jsx:51 Login Time: 1.96 seconds
moment.js:287 Deprecation warning: use moment.updateLocale(localeName, config) to change an existing locale. moment.defineLocale(localeName, config) should only be used for creating a new locale See http://momentjs.com/guides/#/warnings/define-locale/ for more info.
C @ moment.js:287
Show 1 more frame
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react-dom.production.min.js:24 Error: <rect> attribute rx: A negative value is not valid. ("-2")
b @ react-dom.production.min.js:24
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react-dom.production.min.js:24 Error: <rect> attribute ry: A negative value is not valid. ("-2")
b @ react-dom.production.min.js:24
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ChargeSettings.jsx:57 Departure time not set for this vehicle
react-dom.production.min.js:189 TypeError: Cannot read properties of undefined (reading 'buttonVisible')
at Zg (BackupPowerTile.jsx:62:51)
at ks (react-dom.production.min.js:167:137)
at To (react-dom.production.min.js:197:258)
at Cl (react-dom.production.min.js:292:88)
at yc (react-dom.production.min.js:280:389)
at xc (react-dom.production.min.js:280:320)
at vc (react-dom.production.min.js:280:180)
at sc (react-dom.production.min.js:271:88)
at ac (react-dom.production.min.js:268:429)
at S (scheduler.production.min.js:13:203)
ho @ react-dom.production.min.js:189
Show 1 more frame
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react-dom.production.min.js:283 Uncaught TypeError: Cannot read properties of undefined (reading 'buttonVisible')
at Zg (BackupPowerTile.jsx:62:51)
at ks (react-dom.production.min.js:167:137)
at To (react-dom.production.min.js:197:258)
at Cl (react-dom.production.min.js:292:88)
at yc (react-dom.production.min.js:280:389)
at xc (react-dom.production.min.js:280:320)
at vc (react-dom.production.min.js:280:180)
at sc (react-dom.production.min.js:271:88)
at ac (react-dom.production.min.js:268:429)
at S (scheduler.production.min.js:13:203)

Here's Microsoft Copilot's summary/analysis of the above errors:

Sent by Copilot:

It looks like you’re encountering several issues with the Ford Energy website and related services. Here are a few things you might want to try:

1. Content Security Policy (CSP) Violation: This error occurs because the site is trying to load content from a source that is not allowed by its CSP. This is something that needs to be fixed by the website administrators.
2. TypeError: Cannot read properties of null (reading ‘classList’): This error suggests that the script is trying to access an element that doesn’t exist. Ensure that all elements the script is trying to manipulate are present in the DOM.
3. Failed to load resource: the server responded with a status of 400 (Bad Request): This indicates that the server couldn’t understand the request. Double-check the request parameters and ensure they are correct.
4. Deprecation warning from moment.js: This warning suggests updating the way locales are defined in moment.js. You can refer to the moment.js documentation for more details.
5. Error: <rect> attribute rx/ry: A negative value is not valid: This error occurs when trying to set a negative value for the rx or ry attributes of an SVG rect element. Ensure that these attributes are set to non-negative values.
6. TypeError: Cannot read properties of undefined (reading ‘buttonVisible’): This error indicates that the script is trying to access a property of an undefined object. Make sure that the object is defined before accessing its properties.

For more detailed information on Ford’s energy solutions, you can visit their EV Energy Solutions page1.
If these issues persist, you might want to contact Ford’s technical support for further assistance. Is there anything else you’d like to know or need help with?

Learn more
1ford.com 2ford.com 3ford.com 4ford.com

 

[Steely]

I'll assume you've tried to load the page in a private window to confirm that there isn't any bad cached code.

I'm using Vivaldi on my phone. Pretty standard configuration with the internal ad block and tracking turned on. It loads ok in that browser. I've not tried any others or on a computer.

If Ford is paying attention the timeout is too short and requires re-login too quickly making it slow to access.

Same here, as reported above.

When I examine the page source of https://energy.ford.com, there seem to be a number of Javascript errors, including crossscripting (XSS) regarded as insecure and not alllowed by modern browsers.

Here's the page source view with errors in MS Edge:


Here's Microsoft Copilot's summary/analysis of the above errors:

 

[Jim Lewis]

I'll assume you've tried to load the page in a private window to confirm that there isn't any bad cached code.

I'm using Vivaldi on my phone. Pretty standard configuration with the internal ad block and tracking turned on. It loads ok in that browser.

Interesting. Vivaldi on my iPhone 14 Pro Max running iOS 18.0 shows the same behavior as other browsers have. The page loads and disappears. This is with ad-blocking and tracking turned on same as for you.

Same thing happens loading https://energy.ford.com in an In Private tab in Microsoft Edge on my desktop computer.

Vivaldi gives a similar set of web page errors as I reported for Edge in my previous post:

energy.ford.com
ChargeSettings.jsx:57 Departure time not set for this vehicle
api.pd01e.gcp.ford.com/meea-vs/energy-app/v1/vehicle-status/1FT6W1EVXPWG12099:1


Failed to load resource: the server responded with a status of 400 (Bad Request)
SummaryHero.jsx:51 Login Time: 3.10 seconds
moment.js:287 Deprecation warning: use moment.updateLocale(localeName, config) to change an existing locale. moment.defineLocale(localeName, config) should only be used for creating a new locale See http://momentjs.com/guides/#/warnings/define-locale/ for more info.
C @ moment.js:287
Show 1 more frame
Show less
react-dom.production.min.js:24 Error: <rect> attribute rx: A negative value is not valid. ("-2")
b @ react-dom.production.min.js:24
Show 1 more frame
Show less
react-dom.production.min.js:24 Error: <rect> attribute ry: A negative value is not valid. ("-2")
b @ react-dom.production.min.js:24
Show 1 more frame
Show less
react-dom.production.min.js:189 TypeError: Cannot read properties of undefined (reading 'buttonVisible')
at Zg (BackupPowerTile.jsx:62:51)
at ks (react-dom.production.min.js:167:137)
at To (react-dom.production.min.js:197:258)
at Cl (react-dom.production.min.js:292:88)
at yc (react-dom.production.min.js:280:389)
at xc (react-dom.production.min.js:280:320)
at vc (react-dom.production.min.js:280:180)
at sc (react-dom.production.min.js:271:88)
at ac (react-dom.production.min.js:268:429)
at S (scheduler.production.min.js:13:203)
ho @ react-dom.production.min.js:189
Show 1 more frame
Show less
react-dom.production.min.js:283 Uncaught TypeError: Cannot read properties of undefined (reading 'buttonVisible')
at Zg (BackupPowerTile.jsx:62:51)
at ks (react-dom.production.min.js:167:137)
at To (react-dom.production.min.js:197:258)
at Cl (react-dom.production.min.js:292:88)
at yc (react-dom.production.min.js:280:389)
at xc (react-dom.production.min.js:280:320)
at vc (react-dom.production.min.js:280:180)
at sc (react-dom.production.min.js:271:88)
at ac (react-dom.production.min.js:268:429)
at S (scheduler.production.min.js:13:203)

 

[Steely]

Quick update, as stated it was working in Vivaldi on my android phone, checked on the PC and it also successfully logs in on both Firefox and Vivaldi on Linux.

I'm not going to pretend to know how to parse that error log, but looking at the first line about the departure time not being set; mine is set, is yours? If not maybe the page is getting hung up on that somehow?

Also, in reply to prior comments, i'm not happy with the system as a whole or the support I've gotten from Ford, but I'm not a lawyer, i kind of figured that somewhere a lawyer would have installed the system, be similarly dissatisfied as all of us, and determined if this would warrant a class action suit. I figured i'd start posting here to document some of my issues and hopefully get some additional help somehow.

I called an old contact at the BEV team about my other thread and tried to explain it for a few minutes with the new TSB being issued and after little to no help the call just dropped and when i tried to call back it was like the person just left their desk and went to lunch. Maybe someone has some better contacts for BEV engineering they can PM.

 

[Jim Lewis]

looking at the first line about the departure time not being set; mine is set, is yours? If not maybe the page is getting hung up on that somehow?

I set a Departure Time for 8 AM Monday morning. The page load still goes blank, so that's not it.

Quick update, as stated it was working in Vivaldi on my android phone, checked on the PC and it also successfully logs in on both Firefox and Vivaldi on Linux.

There must be something about my PC networking, my router, or Spectrum cable in San Antonio that's screwing things up. But Ford should make a website that just plain works, or let us know if it's not really fully operational yet for some reason. UPDATE: tested energy.ford.com site from my iPhone with Wi-Fi shutoff using a 5G cellular data connection provided to Spectrum Mobile, an MVNO, by Verizon. The page loads and still goes blank as before.

I have an installation of Ubuntu 22.04 LTS on Oracle VirtualBox 7.0 that I haven't updated since ~June 2022. If I log onto energy.ford.com with Firefox running under Ubuntu in VirtualBox on my Windows 11 PC, Ford's site screws up in the same way as I've reported on my Windows 11 PC and on my recent version iPhone running iOS 18.0 (happened under iOS 17.x, too).

@Ford Motor Company. How about providing an update from the powers that be at Ford on the status of the energy.ford.com site, what it takes to get it to work properly, and whether the site is fully operational already or not

 

[tearitupsports]

I set a Departure Time for 8 AM Monday morning. The page load still goes blank, so that's not it.


There must be something about my PC networking, my router, or Spectrum cable in San Antonio that's screwing things up. But Ford should make a website that just plain works, or let us know if it's not really fully operational yet for some reason. UPDATE: tested energy.ford.com site from my iPhone with Wi-Fi shutoff using a 5G cellular data connection provided to Spectrum Mobile, an MVNO, by Verizon. The page loads and still goes blank as before.

I have an installation of Ubuntu 22.04 LTS on Oracle VirtualBox 7.0 that I haven't updated since ~June 2022. If I log onto energy.ford.com with Firefox running under Ubuntu in VirtualBox on my Windows 11 PC, Ford's site screws up in the same way as I've reported on my Windows 11 PC and on my recent version iPhone running iOS 18.0 (happened under iOS 17.x, too).

@Ford Motor Company. How about providing an update from the powers that be at Ford on the status of the energy.ford.com site, what it takes to get it to work properly, and whether the site is fully operational already or not

I set a Departure Time for 8 AM Monday morning. The page load still goes blank, so that's not it.


There must be something about my PC networking, my router, or Spectrum cable in San Antonio that's screwing things up. But Ford should make a website that just plain works, or let us know if it's not really fully operational yet for some reason. UPDATE: tested energy.ford.com site from my iPhone with Wi-Fi shutoff using a 5G cellular data connection provided to Spectrum Mobile, an MVNO, by Verizon. The page loads and still goes blank as before.

I have an installation of Ubuntu 22.04 LTS on Oracle VirtualBox 7.0 that I haven't updated since ~June 2022. If I log onto energy.ford.com with Firefox running under Ubuntu in VirtualBox on my Windows 11 PC, Ford's site screws up in the same way as I've reported on my Windows 11 PC and on my recent version iPhone running iOS 18.0 (happened under iOS 17.x, too).

@Ford Motor Company. How about providing an update from the powers that be at Ford on the status of the energy.ford.com site, what it takes to get it to work properly, and whether the site is fully operational already or not

I have tried on different computers and browsers, as well as my phone, from all different locations. No matter what the screen goes blank after flashing up the data for less than a second.
I have never set a departure schedule up, so maybe there is something to that...

I was happy that the HIS actually worked for the first time today. I am not sure I would actually see it on the energy app though, because it doesn't seem to be registered with Ford in any way.

 

[Jim Lewis]

The online Ford Energy app to monitor Intelligent Backup Power appears fixed. I just tried it (https://energy.ford.com), and now, after I sign into my Ford account, the page loads and no longer goes blank. It shows the correct status of my truck and its backup settings. Hurray! Let's hope it stays that way...

 

[tearitupsports]

The online Ford Energy app to monitor Intelligent Backup Power appears fixed. I just tried it (https://energy.ford.com), and now, after I sign into my Ford account, the page loads and no longer goes blank. It shows the correct status of my truck and its backup settings. Hurray! Let's hope it stays that way...

Mine still goes blank after about 1 second. Are you aware of anything you might have done to clear this condition?

 

[Jim Lewis]

Are you aware of anything you might have done to clear this condition?

No, I am clueless as to why it's working for me now (except an e-mail I received today, see below, might offer an explanation). I just double-checked again, and it still works fine on my Win11 desktop PC and my iPhone running iOS 18.0.

I still get infrequent DTC U019B's from the SOBDMC module in Car Scanner, which, according to Mike G., would indicate I haven't received the gateway module update Ford says won't be generally delivered until October 2024. Ford has previously indicated the Intelligent Backup Power won't work properly until the gateway module update is delivered. OTH, I received an e-mail today from someone at Ford stating my truck is now supposed to be fully functional with the Intelligent Backup Power system, and he indicated that my new status resulted from my system being of elevated concern. AFAIK, the only reason that might be is back in December 2023, I complained bitterly to Sunrun about the nonfunctional status of my system for over six months, and someone high up in Sunrun assured me at that time that Sunrun had elevated my status to the highest levels of concern at Ford for IBP function. I asked the Ford rep today how come then that I'm still getting U019B DTCs, but I haven't heard back yet. Nothing was mentioned about an NDA, but I was asked to submit my truck to further tests and am to electronically sign off on a document allowing my truck to be tested. I said I couldn't test the truck for the next few days and am awaiting further word. The funny thing about the e-mail is that it had a PTS screen capture that verified everything about my truck, VIN#, color, HVB and LVB SOC, mileage, all my contact info, etc. But the VIN # stated in the accompanying manually typed request didn't match my true VIN # in the included PTS capture, a minor detail (!? ) I reported back to my correspondent. I verified from the Outlook.com source e-mail header information that the e-mail originated from ford.com and passed the various e-mail signature tests through which Microsoft filters e-mails. So, I'm awaiting further information on the VIN # mistake and the electronic document I'm supposed to sign. If the document includes an NDA, I won't be saying anything more. I remarked to the e-mailer that the energy.ford.com site was now working for me while it wasn't before but the correspondent said nothing in reply (could be his only function is to get me signed up for a test).

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