Ford Pass Has Worn My Patience Thin

[Smokewagun]

I have had no issues since the latest update. Now, I plug my truck in, and I get charging faults.
I have always had my truck set to charge from 10pm to 6am during the cheapest rates. Well, Friday night, I see my truck had a charging faults. I could not get it to charge, and was forced to go through my EVSE’s app on my phone. I figured maybe it would update and all would be good.
Well, trying to set my times for charging in the app today, and then through the truck’s screen, nope. No luck. In the app, I change the times, they revert to the 12am or 12pm times. In the trucks screen, it won’t let me set any specific times. It is locked on “anytime”.
I then deleted the location. All, in fact. No change. Re-adding my home location just gives me the same. Starts the charger the minute I plug in. So, I have to use my EVSE’s software, which won’t work with preconditioning. Lovely… going into winter. BUT… I’ve got karaoke!

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[TaxmanHog]

After removing the old profiles, take the truck for a quick drive around the block to orientate your GPS, that usually does the trick with building a new home charging location.

Hopefully the "FAULT" is not real and inhibiting the charging process to rebuild the charging scheme.

 

[Scorpio3d]

I have had no issues since the latest update. Now, I plug my truck in, and I get charging faults.
I have always had my truck set to charge from 10pm to 6am during the cheapest rates. Well, Friday night, I see my truck had a charging faults. I could not get it to charge, and was forced to go through my EVSE’s app on my phone. I figured maybe it would update and all would be good.
Well, trying to set my times for charging in the app today, and then through the truck’s screen, nope. No luck. In the app, I change the times, they revert to the 12am or 12pm times. In the trucks screen, it won’t let me set any specific times. It is locked on “anytime”.
I then deleted the location. All, in fact. No change. Re-adding my home location just gives me the same. Starts the charger the minute I plug in. So, I have to use my EVSE’s software, which won’t work with preconditioning. Lovely… going into winter. BUT… I’ve got karaoke!

I had a similar issue with my truck when I had the charger not detected issue, which I have discussed in length on another thread. I deleted my home as a charging location while trying to figure out what the issue was and prior to taking it in to the dealer for repair. Yesterday when I tried to set it back up in the sync system (screen)it freaked out and then it wouldn’t even come back up on the truck so I just let it charge last night which ended up being to 100% because I could not change anything in the app or on the truck. This morning after I unplugged the truck, I was able to pull it up and reset my home as a location and was able to set my normal charge time during the discounted rates. Hope that makes sense and helps!

 

[Smokewagun]

Thanks for the replies and suggestions.
I actually had deleted all locations prior to no avail. Finally, I renamed my “Home” location with a different name, then tried to change the times in the trucks screen. No luck there, but I could finally change them in the phone app. We’ll see if she charges tonight. For some reason, EVERY change I made in the app prior, I could see the truck dash light up like it was acknowledging the change, but nothing would save.
Thanks again. Stay tuned.

 

[Danface]

Seems like the Karoke song you'd sing while doing it is "The Hokey Pokey"

"You plug the charger in, you plug the charger out you take the plug and swing it all about, you drive the truck around block and let a shout out, that's what it's all abut"

 

[jdmackes]

I had a similar issue with my charger and found out that it was the charger and not the truck. I don't know why, but if it's cold outside (less than 37 degrees), when I plug in the charger I'll get a fault on it. If I run a heat gun on the charger to warm it up, it'll start right up. I've even used the truck's heat to warm it up before; just maxed out the temp and put the charger right in front of the vent for a minute or two.

 

[Smokewagun]

Temp has not been an issue.
Now neither my truck OR my sons will charge through the Ford app. We both just had updates. That’s when this all started.
Now, our trucks start the EVSE despite the Ford Pass app having a specific start time hours later, then they cycle repeatedly: charging (to some fictitious time) then stopping and waiting, then restarting, then waiting. Over and over until it faults out.
We both resorted to having the EVSE’s control the schedule, but there goes our preconditioning.

 

[TaxmanHog]

We both resorted to having the EVSE’s control the schedule, but there goes our preconditioning.

Sounds like you have a strategy conflict with the preconditioning {Departure Time} rules.

If your daily drive cycle can afford this, try eliminating the departure time condition, manually remote start to warm cabin just prior to leave time 5/10/15 minutes as the needs require.

See if that improves the charging scheme performance and operation with the EVSE, which ideally should be providing power to the truck(s) 24/7/365.

This ~should~ allow the Ford Charging scheme to operate properly.

Once you have the charging routine stabilized, restore your preferred departure time, take note that the strategy will always prioritize immediate charging if it thinks the combination of battery prep and recharging does not have sufficient time, then the charging routine will start immediately regardless of rules.

 

[Smokewagun]

So, I contacted the Ford Advisor who texted me after I bought my Lightning. He tried to help, but nothing. He gave me a number to call. While I was in the truck chatting, I checked the update to find the truck in the middle of an update over 12 hours outside my scheduled update time. Huh? When it finished, it had deleted all my charging locations and charging times and preconditioning schedules. I thought this has to be the fix. I called my son, and he confirmed he was in the middle of the same update. He beat me home, so he tried to charge. Nothing. Same crap. So HE called the number I received. They danced for about 20 minutes only to be told to go to the Ford Dealer.
In the meantime, I called my service manager. He looked at my truck remotely. It’s been throwing some “High voltage blah, blah, blah” code for 5 days. It’s going in Friday promptly at 7:30am… if I can navigate after some hand surgery Thursday. How can my son be having the SAME issue as me? Built about the same time, but experiencing the same issue at the same time?
I’m starting to get a bit skittish.

 

[Maquis]

So, I contacted the Ford Advisor who texted me after I bought my Lightning. He tried to help, but nothing. He gave me a number to call. While I was in the truck chatting, I checked the update to find the truck in the middle of an update over 12 hours outside my scheduled update time. Huh? When it finished, it had deleted all my charging locations and charging times and preconditioning schedules. I thought this has to be the fix. I called my son, and he confirmed he was in the middle of the same update. He beat me home, so he tried to charge. Nothing. Same crap. So HE called the number I received. They danced for about 20 minutes only to be told to go to the Ford Dealer.
In the meantime, I called my service manager. He looked at my truck remotely. It’s been throwing some “High voltage blah, blah, blah” code for 5 days. It’s going in Friday promptly at 7:30am… if I can navigate after some hand surgery Thursday. How can my son be having the SAME issue as me? Built about the same time, but experiencing the same issue at the same time?
I’m starting to get a bit skittish.

Not related to the original problem, just FYI….the update schedule is only applicable to updates that make the truck undriveable during the update process. Other updates can download and be applied at any time.

 

[Smokewagun]

No Ford response? Hmmmm.

 

[TaxmanHog]

I had a weird event occur yesterday afternoon & last night.

Initially I had set up a 6am to 9am charge window, figuring that is enough time for our routine.

Plugged in the truck at 1:39 pm, previously I had already set up charging scheme for a specific time frame, early mornings daily, this will be my method of operation through the winter to leverage the minor heating value of charging and energy replenishment, our short trips are negligible, it's not cost effective to prepare the battery, all I need is a warm cabin.

The truck started to charge on plug in for four minutes, then it stopped all by itself:

Then at 5:11 PM it started to charge at a very slow rate for 8 minutes, then a higher rate for 2 minutes, then stopped on its own at 5:21 PM. The outside temps and in the garage were upper 50's so I don't think the truck was calling for battery protection, and the Fordpass charging report showed charging energy being taken on.

At 11:31 PM I decided to make a slight adjustment for this mornings charge session, new values would be 7am to 9am, I did this adjustment via Fordpass v-5.7.0, saved the change to the cloud.

The truck responded with immediate start of the charging routine instead of continuing to wait until 7 am this morning, I let it continue, think it might self pause after a couple of minutes, but that did not happen, and it continued at full charging rate until my SOC goal of 90% was reached at 11:58 PM

Clearly the charging controls are not complying with our desires and tweaking them in any way while plugged in is certain to cause unintended consequences, the issue is either logic in the truck, Fordpass or combination of both.

 

[Maquis]

I had a weird event occur yesterday afternoon & last night.

Initially I had set up a 6am to 9am charge window, figuring that is enough time for our routine.

Plugged in the truck at 1:39 pm, previously I had already set up charging scheme for a specific time frame, early mornings daily, this will be my method of operation through the winter to leverage the minor heating value of charging and energy replenishment, our short trips are negligible, it's not cost effective to prepare the battery, all I need is a warm cabin.

The truck started to charge on plug in for four minutes, then it stopped all by itself:

Then at 5:11 PM it started to charge at a very slow rate for 8 minutes, then a higher rate for 2 minutes, then stopped on its own at 5:21 PM. The outside temps and in the garage were upper 50's so I don't think the truck was calling for battery protection, and the Fordpass charging report showed charging energy being taken on.

At 11:31 PM I decided to make a slight adjustment for this mornings charge session, new values would be 7am to 9am, I did this adjustment via Fordpass v-5.7.0, saved the change to the cloud.

The truck responded with immediate start of the charging routine instead of continuing to wait until 7 am this morning, I let it continue, think it might self pause after a couple of minutes, but that did not happen, and it continued at full charging rate until my SOC goal of 90% was reached at 11:58 PM

Clearly the charging controls are not complying with our desires and tweaking them in any way while plugged in is certain to cause unintended consequences, the issue is either logic in the truck, Fordpass or combination of both.

It’s really frustrating that Ford can’t program something as simple as a schedule. I’m just happy I have no reason to schedule my charging.

 

[TaxmanHog]

It’s really frustrating that Ford can’t program something as simple as a schedule. I’m just happy I have no reason to schedule my charging.

Right?!?

I'm probably wasting my time, to be honest the amount of conservation of energy is trivial in the grand scheme of things.

As an exercise to confirm operational stability & reliability, it's worth tinkering, retired with plenty of time on my hands.

 

[Wattsgas]

Does anyone else feel like the software of the Lightning is not improving with up dates? Feels to me like we are going backwards.

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