Bad Battery Array

[burley4]

It’s been a month since I took my 2024 Platinum in for a Powertrain Malfunction/Reduced Power to the dealership. Apparently it’s a bad battery array.
5,000 miles on it.

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[Grumpy2]

That would be terrible news, good luck with it, and please keep us posted.

 

[burley4]

That would be terrible news, good luck with it, and please keep us posted.

Will do

 

[RickLightning]

Shouldn't take that long. A week or less to get parts, 2 days to replace and balance battery.

 

[burley4]

Shouldn't take that long. A week or less to get parts, 2 days to replace and balance battery.

I agree. It seems that the technician is very busy. It took just over two weeks for them to even diagnose.

 

[RickLightning]

Tech availability is definitely an issue. Likely he didn't look at it for 2 weeks. Then they order parts, they come in, he's busy again.

 

[Hammick]

Shouldn't take that long. A week or less to get parts, 2 days to replace and balance battery.

Yep that was my experience 15 months ago. Ford really needs to step up their game on this. I would have come unglued if I was without my truck for that long.

 

[John Becker]

It’s been a month since I took my 2024 Platinum in for a Powertrain Malfunction/Reduced Power to the dealership. Apparently it’s a bad battery array.
5,000 miles on it.

If you were in Ohio, you could demand a new truck or buyback under the Lemon Law. You might want to check Texas law.

 

[TaxmanHog]

Unacceptable customer service @Ford Motor Company

 

[burley4]

Unacceptable customer service @Ford Motor Company

It really is bad in comparison.
I would rank it this way based on what I’ve previous owned.
1. Lexus
nobody else close but
2. Volvo
3. Lincoln
4. Cadillac
5. Chevrolet
A distant bottom
5. Ford
6. Jeep

 

[Heliian]

two weeks for them to even diagnose.

That is terrible service, you'd figure they could squeeze in at least a diagnosis to get parts coming.

 

[jetfixr1]

I agree. It seems that the technician is very busy. It took just over two weeks for them to even diagnose.

I very much dislike the new mentality of the service departments. It used to be, schedule a date and we will try to diagnose that same day. Now its, give me your truck so it can start the queue. We might look at it a week or a month from now.

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