Phone as a Key fails after FordPass update

[Stalemate]

For me the PAAK would not reset, just kept giving me an error. I had to do the "all fordpass factory reset".

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[Technewt]

I am in the same boat here. I called @Ford Motor Company yesterday, and they said they were escalating to a higher-level team and would follow up with me, but I'm not holding my breath. We initially spent an hour on the phone with them, and we went through all the resets and uninstalls, but we didn't try the 12V reboot. Might try that later today and see what happens. If anyone else is following this thread, I am on a Galaxy S22 Ultra with Android 14 and the most recent fordpass app.

 

[mikee179]

What I noticed on the iOS app is that in the FordPass app Settings section in the Phone As a Key screen, that it was warning that Location Services needed to be fixed for the app.

However, in iOS Settings, the FordPass app wasn’t showing a Location Services option, suggesting that it had been reset, but the FordPass app wasn’t requesting re-authorization for the permission.

Deleting and re-installing the app then correctly prompted for Location Services permission (but the prompt only allowed for While Using), which then showed up in iOS Settings for FordPass. You can then change it to Always there.

Screenshot shows iOS Settings and the Location authorization now correctly showing up.

 

[MN Lightning]

I am in the same boat here. I called @Ford Motor Company yesterday, and they said they were escalating to a higher-level team and would follow up with me, but I'm not holding my breath. We initially spent an hour on the phone with them, and we went through all the resets and uninstalls, but we didn't try the 12V reboot. Might try that later today and see what happens. If anyone else is following this thread, I am on a Galaxy S22 Ultra with Android 14 and the most recent fordpass app.

The 12v reset didn't work for me. Although I was only resetting PAAK at that time. May try another fordpass reset and a 12 v reset.

 

[bg226]

What I noticed on the iOS app is that in the FordPass app Settings section in the Phone As a Key screen, that it was warning that Location Services needed to be fixed for the app.

However, in iOS Settings, the FordPass app wasn’t showing a Location Services option, suggesting that it had been reset, but the FordPass app wasn’t requesting re-authorization for the permission.

Deleting and re-installing the app then correctly prompted for Location Services permission (but the prompt only allowed for While Using), which then showed up in iOS Settings for FordPass. You can then change it to Always there.

Screenshot shows iOS Settings and the Location authorization now correctly showing up.

Location permissions were disabled for me too on Android. After enabling, it still didn't work. Same error codes and error messages. @Ford Motor Company has been pretty silent on this. Pretty disappointed on their customer service with this one.

 

[Technewt]

I tried Saturday with my wife's iPhone, and it worked right away. I tried with my Android, and it still errored out. Also, I haven't received a phone call back from @Ford Motor Company. This is a pretty disappointing lack of response from them.

 

[MN Lightning]

FYI, when reaching out to @Ford Motor Company the only response I got was to take it in to get it serviced.

I also tried using older versions of FordPass and they had the same result. I also tried putting my samsung watch on airplane mode (I saw this suggestion on a mach-e forum).

The next time I need to take in for a recall item I will ask them to take a look because I don't see anyway I can get PAAK back.

 

[Lightning Rod]

Since the Fordpass update, my PaaK works, but only about 80 percent of the time. A lot of the time, the door won't unlock when I put my hand in the door handles. This is very annoying. I too have the S23 Ultra.

Did @Ford Motor Company ever come up with a fix for this yet?

 

[bg226]

Mine still won't connect during setup. @Ford Motor Company just keeps telling me they are still looking into it.

 

[Dan's Lightning]

https://www.f150lightningforum.com/...w-phone-with-bluetooth-5-3.20186/#post-401813

My Thread I started sharing my experience. One needs to upgrade their phone that has Bluetooth 5.3 latest version of Bluetooth.

 

[MN Lightning]

https://www.f150lightningforum.com/...w-phone-with-bluetooth-5-3.20186/#post-401813

My Thread I started sharing my experience. One needs to upgrade their phone that has Bluetooth 5.3 latest version of Bluetooth.

Sadly I have an S24 so I don't think that is my issue but thank you for sharing.

 

[roddiaz1]

A lot of the time, the door won't unlock when I put my hand in the door handles. This is very annoying

To be fair, this happens to me all the time.
Not with PAAK, but with the fob in my pocket!

I usually end up having to push on the black buttons on the door handles (usually the front AND/OR rear door)to get the doors to lock or unlock. Sometimes that doesn’t even work and I have withdraw the fob from my pocket and press the open door button. And, yes, I have fresh batteries in the fobs.

I just assumed that the FoMoCo locking system were not as good other brands (that I have owned) that open every single time without fail (Lexus, Land Rover, BMW, Nissan, etc.).

The only way I ever got PAAK to work was by opening the app and pressing the Unlock button. Never once has it worked as PAAF (Phone as a Fob). In fact, I thought that was the limit of the PAAK functionality. In Tom Moloughney‘s (State of Charge) PAAK YouTube video, he never described the “fob-like” features you all refer to on this thread.

What am I missing or doing wrong here that I don‘t have this functionality?

Thanks In advanced.

 

[TaxmanHog]

What am I missing or doing wrong here that I don‘t have this functionality?

Confirm that your install of FP has all these functions optimized for PAAK.

 

[Jseis]

Happened to me this morning. Deleted the app, reinstalled, re-paired. Worked fine.

 

[roddiaz1]

Confirm that your install of FP has all these functions optimized for PAAK.

I don’t have Nearby Devices or Battery Optimization options, but the other ones are selected: