Delivery-- where does deposit show up on the purchase order?

[vbaker4444]

My dealer had to call up some reps to find the deposit in the financial system. Ended up with a check back a few days later.

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[cvalue13]

While the Ford *website* shows the deposit deducted from the cash price, my contract was based on the *window sticker* cash price and at delivery had no line item deductions for the $600 in deposits.

See the Ford website note associated with the deposit to see about who has the $

 

[TaxmanHog]

Will be watching how my guys handle this closely!!

 

[Griddlez]

The site saysI only gave 100 but I have a receipt where I gave them 500 in person. Not sure why the Ford site adjusted down sometime in the last 7 months but it sure did. I'll report back if the dealer accepts my receipt and deducts 500 as they should.

 

[AZT9]

Same here however I did catch it before signing the contract. The sales manager asked if they could refund me via check to avoid reprocessing my contract again “accidentally” added a 8k ADM on the first one. Been over a month and multiple phone calls, no check…..

 

[metroshot]

My transaction went smooth yesterday at the dealer.

F&I was very knowledgeable and was able to apply my reservation & order deposits along with my state Clean Fuel POS rebate.

As @F150ROD noted, the only issue was the D&D $100 difference that should have been caught under price protection.

Dealer will mail check for the D&D difference.

 

[Roy2001]

Thanks for reminding me!

I have my fiscal checklist for F&I ready.

Trade in - still debating...

84 month loan approval last week from Schools First CU.

What is that D&D price protection? Did you pay earlier?

 

[duncanmaio]

I had to argue with the finance guy and produce proof that I paid $100 with the reservation and $500 with my order. Got credit card refunds a couple of days later.

 

[GDN]

What is that D&D price protection? Did you pay earlier?

D&D is delivery charges on the sticker. For those of us that ordered early it was only $1695. It went up to $1795. Ford has price protection for orders. The dealer can charge the $100 back to Ford and the customer isn't required to pay it. Many dealers will not be honest about that and have you pay it and then charge it back to Ford too.

I paid it because I wanted out and everything they did was taking too long. Wish I hadn't, but in the moment getting the deal done to not deal with them was worth the $100.

 

[metroshot]

D&D is delivery charges on the sticker. For those of us that ordered early it was only $1695. It went up to $1795. Ford has price protection for orders. The dealer can charge the $100 back to Ford and the customer isn't required to pay it. Many dealers will not be honest about that and have you pay it and then charge it back to Ford too.

I paid it because I wanted out and everything they did was taking too long. Wish I hadn't, but in the moment getting the deal done to not deal with them was worth the $100.

OMG, I had the exact same issue.

Yesterday, the dealer sales manager kept arguing with me on the $100 price protection for D&D.
I showed him at the time of order, it was $1695 and they showed $1795 after they entered into the ROVP/COVP.

Sales manager wouldn't confirm with his GM nor his Ford rep.
He was too lazy, sat his fat a$$, continued to argue with me and said a flat out nope.

So after F&I manager wrapped up the numbers, sold at MSRP and I signed very quickly (15 minutes) he was obviously happy about closing the deal and asked what my Ford customer survey would be.

I flat out said ZERO.

He was so stunned that he got the general sales manager out to talk to me.

I told him it wasn't the $100 - does not affect me financially either way, but the sales manager was very rude, condescending and outright a liar. If the sales manager made no effort to confirm my price protection request under Smart VINCENT where he got huffy - I have nothing good to say about this dealership.

They are mailing me a $100 check along with a $100 gas card for my "troubles".....

 

[Tyler Durden]

I'm wave 6, and IIRC Ford had already applied the D&D $100 increase?, I think I am SOL.

....along with a $100 gas card....

 

[Amps]

OMG, I had the exact same issue.
If the sales manager made no effort to confirm my price protection request under Smart VINCENT where he got huffy - I have nothing good to say about this dealership.

You asked and he would not do a Smart VINCENT? That's pretty dumb of him.

 

[metroshot]

You asked and he would not do a Smart VINCENT? That's pretty dumb of him.

Yeah, I think speaking to his boss (general sales manager), they don't know much about getting the D&D price protection thru Ford.

He claimed that they never see that when Ford credits their account which I think is a lie since he is not the auditor / controller / CFO...

 

[GDN]

OMG, I had the exact same issue.

Yesterday, the dealer sales manager kept arguing with me on the $100 price protection for D&D.
I showed him at the time of order, it was $1695 and they showed $1795 after they entered into the ROVP/COVP.

Sales manager wouldn't confirm with his GM nor his Ford rep.
He was too lazy, sat his fat a$$, continued to argue with me and said a flat out nope.

So after F&I manager wrapped up the numbers, sold at MSRP and I signed very quickly (15 minutes) he was obviously happy about closing the deal and asked what my Ford customer survey would be.

I flat out said ZERO.

He was so stunned that he got the general sales manager out to talk to me.

I told him it wasn't the $100 - does not affect me financially either way, but the sales manager was very rude, condescending and outright a liar. If the sales manager made no effort to confirm my price protection request under Smart VINCENT where he got huffy - I have nothing good to say about this dealership.

They are mailing me a $100 check along with a $100 gas card for my "troubles".....

Two things here - I get the zero's on surveys - I want to rate my dealer that way all day long - but PLEASE DON'T - it doesn't affect not one single one of the salaried jack asses you deal with in the back office.

Every one of those ratings affect the salesman out front (I know they do very little for a Lightning sale) but the dealers truly adjust their pay based on those ratings. They will lose pay for a low rating. The salesman is the only one that gets hurt out of a bad survey.

The other jack asses laugh all the way to the bank. I can promise you that if any of them have been there very long they all knew the $100 can be charged back to Ford. If they don't then I truly won't trust any of them to delivery my Amazon packages. They knew 100% what they were doing and they were going to make $200 - $100 from you and $100 from Ford. So at least he gave you the $200.

 

[beatle]

Two things here - I get the zero's on surveys - I want to rate my dealer that way all day long - but PLEASE DON'T - it doesn't affect not one single one of the salaried jack asses you deal with in the back office.

Every one of those ratings affect the salesman out front (I know they do very little for a Lightning sale) but the dealers truly adjust their pay based on those ratings. They will lose pay for a low rating. The salesman is the only one that gets hurt out of a bad survey.

My salesperson said the same thing. Negative reviews are a pretty big misdirected hit to someone who will actually feel it. She recommended putting in any feedback in the comments section.

They got me on the $600 ($100 res + $500 deposit) even though I originally planned to double check it. I just sent them an email so I'll see how quickly they process the refund.

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