A2Z Adapter Recall: Typhoon v1 Exchange Program

[JRT]

I'm calling tomorrow as my order was June 23, but I got a sliding lock V1 from what I can tell in July. I remember some starting getting the upgrade about the same time I got my V1, so maybe they need to check those order dates.

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[carys98]

Was it clear to you whether you are getting the new adapter, and then sending the old one back, or the opposite - send the old one back and then get the new one?

It wasn’t clear but it seems like they want the old one back first. I don’t remember the exact wording but for shipping it had something about pickup so maybe they’ll have UPS or FedEx pick it up. According to the email they sent they will update in 1-3 days.

 

[johnnyonetime]

I will ship the old upon receipt of the new, same as Ford proposes with their adapter.

 

[COrocket]

Over time, and after approximately 10,000 cycles of insertion and withdrawal,

Darn at the rate I’m going I’d only get 400 years of service out of a V1 adapter….

 

[KevinC]

This just sounds like sour grapes on Tesla's part. There was probably some verbage in their letter about threatening to sue that got A2Z to do this. Tesla wants to bring other maker's down to their level so they can say everyone's getting recalled, not just ours.

 

[LightningShow]

I will ship the old upon receipt of the new, same as Ford proposes with their adapter.

Yup, I'm keeping it unless they send me the new one first.

 

[Lightning Rod]

I got the same email. I input my info and mine qualifies for the recall.

They seem to be giving me the option to exchange, or return. It sounds like exchange means they'll provide me with the up-to-date model, but return sounds like they will give me my money back... which is ok with me, now that I have my Ford adapter that seems to be working great! I hope that they will give me my cash back!

Am I reading into this correctly?

EDIT:

I can only exchange. I saw the 2 buttons but when I checked the box on the item, only the exchange button was available.

 

[shutterbug]

Aw crap. Just got the email.

Why "Aw crap"?

 

[MountainAlive]

was hoping I didn't have to replace it since that likely means waiting without an adapter. But my Ford adapter is allegedly arriving this month finally.

 

[LSP]

I just received an email from A2Z letting me know that the A2Z adapter I purchased last May is being recalled.

Anybody else?


Updated with email and video explanation:

Why We're Offering This Exchange
We received feedback from Tesla suggesting alleged concerns regarding the locking mechanism and surface temperature. We provided Tesla with multiple internal and external testings and reports, but a mutual agreement could not be reached. No safety event has been reported whatsoever.

Locking Mechanism : Over time, and after approximately 10,000 cycles of insertion and withdrawal, the retaining force of the locking mechanism on the V1 adapter's NACS inlet may degrade. This degradation could lead to a reduction in the locking force, potentially affecting the secure retention of the NACS connector during use. If the locking mechanism is degraded, the adapter may completely stop working as a safety measure.

High-Amperage Charging :

In conditions where the adapter is used at high amperage (≥500 amps) for extended periods (e.g., one hour or more), the surface temperature of the V1 adapter may rise by approximately 5-10°C over what the standard prescribes. This increase could exceed maximum temperature standards for EV charging equipment, more specifically adapters, potentially leading to a reduction in power or a complete halt in the charging session to maintain safety.

To mitigate the risk of personal injury, users must always ensure the adapter’s locking mechanism is used as intended. The adapter’s surface temperature may get hot if used for sustained periods of use.

We are providing the Typhoon Pro/V2 adapter to address any risks, incorporating a new locking mechanism that is easier to use and better aligned with recent advancements in EV safety standards. This will be provided to you free of charge.

Eligibility Criteria :

This exchange and recall program applies only to customers who meet the following criteria:

- Order Date: The adapter was purchased between November 16, 2023, and June 20, 2024.

- Adapter Version: You own the original Typhoon/V1 adapter with the slider lock.

- Replacement Status: You have not already received the Typhoon Pro/V2 replacement for V1.

- Return Status: You have not initiated a return or resold your V1 adapter.

Got the email today, too and completed the request.

 

[Grease Lightning]

So glad I had them refund me originally. Totally questioned it for various reasons.

Glad to see they are doing the right thing and getting people to the redesigned one.

 

[Zprime29]

Did anyone actually watch the interview? There is ZERO reason to be concerned. Tesla got a stick up their butt and is forcing A2Z to "recall" a 100% safe adapter cuz it might fail in a hundred years when we can charge at a full 500A for one hour solid on on our EV's that have 2000kWh batteries. A2Z caved and is making the best of the situation by upgrading owners of the V1 adaptor to the Pro version. This makes Tesla happy and it makes their early adopter customers happy...win-win.

Unlike the recall for Lectron and the Tesla adapter, which had immediate risks that needed to be addressed, the A2Z V1 adapter has no immediate safety risk. Unless you are a power user and have cycled it 1000 times. The temperature claim is absurd, there are no EV's being produced that will draw 500A for an hour. In my mind, A2Z has cemented my loyalty with their response. Their communication is a step above anyone else.

Ford missed a golden opportunity to partner with them. I guess they like taking risks with companies that aren't as good. *cough*SUNRUN*cough*

 

[Zprime29]

I will add, after having gushed over their communication, that I ordered Jun 9th and have not received an email yet. Annoying, BUT thanks to their outreach I am informed anyways. Thank you @A2ZEV

 

[MountainAlive]

Did anyone actually watch the interview? There is ZERO reason to be concerned. Tesla got a stick up their butt and is forcing A2Z to "recall" a 100% safe adapter cuz it might fail in a hundred years when we can charge at a full 500A for one hour solid on on our EV's that have 2000kWh batteries. A2Z caved and is making the best of the situation by upgrading owners of the V1 adaptor to the Pro version. This makes Tesla happy and it makes their early adopter customers happy...win-win.

Unlike the recall for Lectron and the Tesla adapter, which had immediate risks that needed to be addressed, the A2Z V1 adapter has no immediate safety risk. Unless you are a power user and have cycled it 1000 times. The temperature claim is absurd, there are no EV's being produced that will draw 500A for an hour. In my mind, A2Z has cemented my loyalty with their response. Their communication is a step above anyone else.

Ford missed a golden opportunity to partner with them. I guess they like taking risks with companies that aren't as good. *cough*SUNRUN*cough*

This definitely doesn’t bode well for the upcoming A2Z supercharger extension cord.

 

[Lightning Rod]

So glad I had them refund me originally. Totally questioned it for various reasons.

Glad to see they are doing the right thing and getting people to the redesigned one.

So, instead of the exchange, they are going to refund you your money?

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